Seller Support Not Responding After I Catch Them Lying
I have had an on going issue since November 22nd that amazon has yet to correct. On November 5th Amazon's automated system doubled my account level reserve holding, meaning that at most I will be paid once a month. Yes I can request tiny little crumb disbursements but that's about it other than my once a month payment. And in order to receive that once a month payment I have to stop selling inventory for 2 weeks so my account level reserve doesn't dip into my funds that are supposed to be disbursed 7 days after delivery. (Lies)
The account health team investigated this issue and said it was a glitch in their system and that they have no power to fix the problem. Case was then transferred. After months of no replies I finally got an email back last week saying that my account is back to normal and that the problem was fixed. This happened to be a lie just so the case would close. Now i'm no dummy so I did my own investigation. I had my team calculate funds that SHOULD be available 7 days after delivery. Sure enough I had orders that have been delivered over 16 days ago, and those funds are still no available. Then the other day I saw 300 dollars randomly go missing from my total balance. Had my team do calculations again, and sure enough the 300 dollars just disappeared and it wasn't from returns, chargebacks or fees.
I really do think an amazon insider has financial access to my account and is manipulating my payments to take money from my account. I have tried contacting seller support to see if they knew anything about this, but no reply. Once again, the so called "glitch" took over my account November 5th. And the highest escalation case has been opened since November 22nd. It is crazy to me that they have no sense of urgency to fix payment issue. I shouldn't have to sit here a beg for my own money to not get taken but I do. It's been over 45 days. COME ON AMAZON.
Seller Support Not Responding After I Catch Them Lying
I have had an on going issue since November 22nd that amazon has yet to correct. On November 5th Amazon's automated system doubled my account level reserve holding, meaning that at most I will be paid once a month. Yes I can request tiny little crumb disbursements but that's about it other than my once a month payment. And in order to receive that once a month payment I have to stop selling inventory for 2 weeks so my account level reserve doesn't dip into my funds that are supposed to be disbursed 7 days after delivery. (Lies)
The account health team investigated this issue and said it was a glitch in their system and that they have no power to fix the problem. Case was then transferred. After months of no replies I finally got an email back last week saying that my account is back to normal and that the problem was fixed. This happened to be a lie just so the case would close. Now i'm no dummy so I did my own investigation. I had my team calculate funds that SHOULD be available 7 days after delivery. Sure enough I had orders that have been delivered over 16 days ago, and those funds are still no available. Then the other day I saw 300 dollars randomly go missing from my total balance. Had my team do calculations again, and sure enough the 300 dollars just disappeared and it wasn't from returns, chargebacks or fees.
I really do think an amazon insider has financial access to my account and is manipulating my payments to take money from my account. I have tried contacting seller support to see if they knew anything about this, but no reply. Once again, the so called "glitch" took over my account November 5th. And the highest escalation case has been opened since November 22nd. It is crazy to me that they have no sense of urgency to fix payment issue. I shouldn't have to sit here a beg for my own money to not get taken but I do. It's been over 45 days. COME ON AMAZON.
0 replies
Seller_JeNgKCRowMVw8
@Cooper_AmazonI contacted you 3 weeks ago and had trust in you. Please help me out.
Seller_xqQN9iSG2aGJn
I think if you think Amazon is working hard to sabotage you, you should stop selling on Amazon. I understand you have suspicions but if those suspicions are not backed up by smoking gun evidence......you are just speculating.
Seller_jggZmwFPggkbU
go to your performance tab->performance notifications. They probably put you into the 14 day reserve EDD. They did that to me and it’s an absolute nightmare. Called multiple times and they say the account is normal and in a 7 day EDD. Unfortunately they say it’s a financial team issue and they conveniently do not have a way to be contacted except by the customer service to send them an email about your concern.
Seller_24FzucbyGtgZS
Amazon has done the same to me (without notification). But since Amazon accounts for less than 2% of our total company sales it has no real financial impact.
It does however create some anger in that Amazon is "borrowing" money from us and NOT paying us interest while they use it (I can almost guarantee that Amazon does not keep OUR money separate from their corporate funds.
And to use an arbitrary number, lets say that Amazon holds on average $1000 per day each per the 1.3 million 3P sellers. That is 1.3 Billion Dollars every day that Amazon "borrows" interest free. How do I get that deal?.
Also be aware that tax time will be upon us in a few days. That means Amazon will send us a tax form stating the "gross sales" from the past year (including all Amazon fees, postage, taxes they collected lumped in) as being "paid" to us. It is up to our accountants to back out Amazon's fees and take them as the proper business deduction they are. The way my accountant does this is simply to take the sum total of actual disbursements (income before inventory and other costs) and subtract that figure from what Amazon claims we were paid. The difference is the legitimate business deduction for the year.
Seller_VSliaeAabvegX
I totally believe u. I am not a big seller anymore and had zero sales but Amazon hit my account with amount . Now think if they hit everybody's account and we dont notice. They must be doing pretty well.
Seller_Ha6JyVvDK6Ybs
We caught Safe-T lying last year claiming holiday returns started October 1st when we copy and pasted from Amazon the 10/16 date because they pushed it back a couple of weeks they closed the case and we lost out on a $250 item that customer returned out of policy a empty box so watch out when you catch them lying. We have caught them many time and yes they will close case and likely delete it as it is a liability on their part.
Seller_z1JDNz6de1lqc
They are not real humans they are stupid bot programed to repeat and deny because that makes Amazon more money!
Seller_HsvKhHKy0Imuk
By bringing all of China to sell here, Amazon has grown too big too fail and doesn't care to provide the service 3d. party small business sellers pay for it at the tune of 50% of their sales. They want to specialize in Chinese Factories. Amazon does work hard to help them out. You are also right in saying that posting here is pointless. Amazon couldn't care less. But it's a good place to get honest information from other 3d. party small businesses and to mislead sellers into actually believing there is help available.
Micah_Amazon
Hello @Seller_JeNgKCRowMVw8,
Thank you for reaching out. My apologies on the experience you have had with seller support in regards to your account level reserve. During the holidays with upticks in sales it is common to see more go into the reserves to help cover returns, claims, etc.
However, based on your interaction with seller support, I will investigate case ID 14347894881 and respond back shortly with next steps.
Thank you for your continued patience with this matter.
Cheers,
Micah
