When can we get the Buy box again?
Hello,
We lost our buy box for all the items 7 days ago,We believe it is influenced by two A to Z guarantee claims,But our Order Defect Rate is under 1%,it is obviously Amazon has a hidden mechanism,as long as the A to Z exceeds 0.5%, your entire store will lose buy box. This is simply unfair to third-party sellers who sell summer products. We don't have enough orders on winter to support the a to z claims, even if there are only two a to z, it will still exceed 0.5%.And even if your ODR recovers to 0%, Amazon will not immediately restore your buy box because they replied that the buy box is automatically refreshed by the system, and you can only wait, which is a very frustrating system.
Please let us know is there any other way besides waiting?We opened a case which ID is 14792901391,but we all know the result is copied answers,When can we get the Buy box again?Anyone can help us and know what should we do?
@Steve_Amazon@Quincy_Amazon
When can we get the Buy box again?
Hello,
We lost our buy box for all the items 7 days ago,We believe it is influenced by two A to Z guarantee claims,But our Order Defect Rate is under 1%,it is obviously Amazon has a hidden mechanism,as long as the A to Z exceeds 0.5%, your entire store will lose buy box. This is simply unfair to third-party sellers who sell summer products. We don't have enough orders on winter to support the a to z claims, even if there are only two a to z, it will still exceed 0.5%.And even if your ODR recovers to 0%, Amazon will not immediately restore your buy box because they replied that the buy box is automatically refreshed by the system, and you can only wait, which is a very frustrating system.
Please let us know is there any other way besides waiting?We opened a case which ID is 14792901391,but we all know the result is copied answers,When can we get the Buy box again?Anyone can help us and know what should we do?
@Steve_Amazon@Quincy_Amazon
0 replies
Seller_ASs95cRnYoRGu
Hello@Michelle_Amazon,
We have a post here to provide more details,pls look at this case ID 14792901391.Thank you.
Quincy_Amazon
Hello @Seller_ASs95cRnYoRGu
Thank you for posting your inquiry to the Forums.
There can be a variety of factors that comprise featured offer eligibility. I have included some resources below:
How do I become eligible for the Featured Offer?
Featured Offer eligibility is based on a variety of factors that can affect the customer experience. These factors are evaluated for all sellers, even if you are the only seller. Below are a couple of examples:
- Type of selling plan: If you are fulfilling orders yourself, you must have a Professional Selling Plan.
- Metrics: Your Order Defect Rate, Cancellation Rate, and Late Shipment Rate are metrics that help determine eligibility—the better you perform, the higher your chances are of becoming Featured Offer eligible. You can see how you're doing on the Account Health page.
Seller Central: Featured Offer Info & Eligibility Checker
Seller Central: Becoming the Featured Offer
- Price your items competitively
- Offer faster shipping and free shipping (Note: Products with faster estimated delivery times are also more likely to be the featured offers on product detail pages)
- Provide great customer service
- Keep stock available.
Seller Central - View Featured Offer (Buy Box) Eligibility in Manage Inventory
- First, check eligibility
- Then, in Seller Central, go to your Manage Inventory page and then click Preferences
- Select Featured Offer (Buy Box) Eligible, and at the bottom of the page, click Save Changes
- The Featured Offer (Buy Box) Eligible column will display the status for each of your ASINs
How can I drive sales without the Featured Offer?
- Use high resolution images with clear detail.
- Include key features with benefits listed in your bullet points.
- Make sure your product is classified in the right category for easier discovery through browsing.
- Research the competition as you develop a compelling price point.
- Follow up each order with great customer service.
- Offer free shipping, which can encourage buyers come back to Amazon.
Regards,
Quincy_Amazon
