On June 10th, I received a performance notification claiming we violated Amazon policy. They claim that we have observed that shipments for some of your recent orders have been confirmed prior to handing them off to a carrier.

We NEVER confirm shipment before handing them to the carrier

They did not provide us with any order or tracking numbers so that we could have this looked into and I have reached out to both Seller Support as well as the Account Health Team, but neither are able to give me any info at all.

How is Amazon expecting us to ensure this doesn't happen again if they can't even give us examples of it happening? I have no doubt something strange could have happened, but we have not made any changes to our process, so I need to look into the issue so that I can determine what happened and come up with a solution to ensure it won't happen again. Amazon has left me as well as all other sellers that received this notice in a state of limbo with no info or ability to look into this situation.

Mods, please look into this issue and provide us sellers with a way that we can know which orders have caused us to receive this notice so that we can look into the issue and figure out what has happened. You all can not accuse us of something then not provide any info. If you want us to ensure that this doesn't happen again, then show us the orders affected so that the issue can be looked into.