ID 14880859261

Communication with Amazon support really made me depressed. No matter how hard I tried to prove that sky is blue and grass is green - in the end I have failed.

I created 3 listings with simple bracelets made of shungite stones on a stretch string. Shungite is just a carbon material with little inclusions of quarzite and pyrite.

After some time I've got a policy violation warning, that my bracelets were identified as a products which may potentially contain radioactive material or claims to protect against EMF radiation and that I should provide certification documents from The United States Nuclear Regulatory Commission (NRC).

The title and description of the product actually mistakenly contained statement about EMF radiation. I removed it immediately and appealed for reactivation of my listings.

I was trying to explain several times, that it is a well-known fact that shungite is a carbon material like graphite or coal or diamond and it is no more radioactive than pencils, which I'm sure are being sold on Amazon without any NRC certification documents.

I've provided a link to wiki-article.

I've read all Amazon policies and NRC documents and didn't find any restrictions. In case of my mistake (maybe something changed after I've graduated and carbon has become radioactive) I asked to provide me a link to the relevant paragraph in the Amazon policy or NRC regulations, where carbon products are prohibited for selling without NRC certification documents, but support didn't provide.

And to my all these actions to prove, that requirement of providing certification documents from the NRC is not applicable to me, every time I kept getting the same answer: "Identified as potentially radioactive, provide NRC documents". Not even an attempt to explain why obviously non-radioactive material suddenly became radioactive.

What should a seller do in the case, when he can't do nothing against obviously mistaken identification?