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New Seller Community

4.8L members
3.6K discussions
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Seller_yGmvFNOC8r0Z7

Someone else is using my GTIN code

Hello everyone,

I have been attempting to list my product since November 2, but I am unable to do so because someone else is using my GTIN codes. The support experience has been frustrating. They have requested various types of documentation, and I have provided everything they asked for, including GS1 certificates, product focus details, and proof of brand ownership. The support ticket has nearly reached 4 pages due to their repeated requests for the same information.

I was advised to report this issue to Amazon as a case of copyright infringement, which I did. However, that department informed me that this is not an issue they handle. I've read through numerous threads here, but none seem to offer a solution without the intervention of a forum authority.

Can someone please assist? My case ID is 14216880711.

Thank you!

654 views
20 replies
Create and Manage Listings
Tags:Add a product, GTIN, Listing hijack
10
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user profile
Seller_yGmvFNOC8r0Z7

Someone else is using my GTIN code

Hello everyone,

I have been attempting to list my product since November 2, but I am unable to do so because someone else is using my GTIN codes. The support experience has been frustrating. They have requested various types of documentation, and I have provided everything they asked for, including GS1 certificates, product focus details, and proof of brand ownership. The support ticket has nearly reached 4 pages due to their repeated requests for the same information.

I was advised to report this issue to Amazon as a case of copyright infringement, which I did. However, that department informed me that this is not an issue they handle. I've read through numerous threads here, but none seem to offer a solution without the intervention of a forum authority.

Can someone please assist? My case ID is 14216880711.

Thank you!

Create and Manage Listings
Tags:Add a product, GTIN, Listing hijack
10
654 views
20 replies
Reply
20 replies
user profile
CR_Amazon
In reply to: Seller_yGmvFNOC8r0Z7's post

@Seller_yGmvFNOC8r0Z7

Hello there, my name is CR and I am going to see if we can get you some additional information here.

First off, I want to apologize for the frustration you've been experiencing with this issue thus far. I am going to see if we can get this looked at by another set of eyes given the back and forth I see within the above case #.

Please allow me some time to further review on my end and see if we can get this looked at.

I will report back here just as soon as I have any additional information to share.

Thank you for your continued patience.

CR_Amazon

00
user profile
Seller_yGmvFNOC8r0Z7
In reply to: Seller_yGmvFNOC8r0Z7's post

This remains unsolved. Amazon support just stopped responding.

00
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Seller_yGmvFNOC8r0Z7

Someone else is using my GTIN code

Hello everyone,

I have been attempting to list my product since November 2, but I am unable to do so because someone else is using my GTIN codes. The support experience has been frustrating. They have requested various types of documentation, and I have provided everything they asked for, including GS1 certificates, product focus details, and proof of brand ownership. The support ticket has nearly reached 4 pages due to their repeated requests for the same information.

I was advised to report this issue to Amazon as a case of copyright infringement, which I did. However, that department informed me that this is not an issue they handle. I've read through numerous threads here, but none seem to offer a solution without the intervention of a forum authority.

Can someone please assist? My case ID is 14216880711.

Thank you!

654 views
20 replies
Create and Manage Listings
Tags:Add a product, GTIN, Listing hijack
10
Reply
user profile
Seller_yGmvFNOC8r0Z7

Someone else is using my GTIN code

Hello everyone,

I have been attempting to list my product since November 2, but I am unable to do so because someone else is using my GTIN codes. The support experience has been frustrating. They have requested various types of documentation, and I have provided everything they asked for, including GS1 certificates, product focus details, and proof of brand ownership. The support ticket has nearly reached 4 pages due to their repeated requests for the same information.

I was advised to report this issue to Amazon as a case of copyright infringement, which I did. However, that department informed me that this is not an issue they handle. I've read through numerous threads here, but none seem to offer a solution without the intervention of a forum authority.

Can someone please assist? My case ID is 14216880711.

Thank you!

Create and Manage Listings
Tags:Add a product, GTIN, Listing hijack
10
654 views
20 replies
Reply
user profile

Someone else is using my GTIN code

by Seller_yGmvFNOC8r0Z7

Hello everyone,

I have been attempting to list my product since November 2, but I am unable to do so because someone else is using my GTIN codes. The support experience has been frustrating. They have requested various types of documentation, and I have provided everything they asked for, including GS1 certificates, product focus details, and proof of brand ownership. The support ticket has nearly reached 4 pages due to their repeated requests for the same information.

I was advised to report this issue to Amazon as a case of copyright infringement, which I did. However, that department informed me that this is not an issue they handle. I've read through numerous threads here, but none seem to offer a solution without the intervention of a forum authority.

Can someone please assist? My case ID is 14216880711.

Thank you!

Create and Manage Listings
Tags:Add a product, GTIN, Listing hijack
10
654 views
20 replies
Reply
20 replies
20 replies
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CR_Amazon
In reply to: Seller_yGmvFNOC8r0Z7's post

@Seller_yGmvFNOC8r0Z7

Hello there, my name is CR and I am going to see if we can get you some additional information here.

First off, I want to apologize for the frustration you've been experiencing with this issue thus far. I am going to see if we can get this looked at by another set of eyes given the back and forth I see within the above case #.

Please allow me some time to further review on my end and see if we can get this looked at.

I will report back here just as soon as I have any additional information to share.

Thank you for your continued patience.

CR_Amazon

00
user profile
Seller_yGmvFNOC8r0Z7
In reply to: Seller_yGmvFNOC8r0Z7's post

This remains unsolved. Amazon support just stopped responding.

00
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user profile
CR_Amazon
In reply to: Seller_yGmvFNOC8r0Z7's post

@Seller_yGmvFNOC8r0Z7

Hello there, my name is CR and I am going to see if we can get you some additional information here.

First off, I want to apologize for the frustration you've been experiencing with this issue thus far. I am going to see if we can get this looked at by another set of eyes given the back and forth I see within the above case #.

Please allow me some time to further review on my end and see if we can get this looked at.

I will report back here just as soon as I have any additional information to share.

Thank you for your continued patience.

CR_Amazon

00
user profile
CR_Amazon
In reply to: Seller_yGmvFNOC8r0Z7's post

@Seller_yGmvFNOC8r0Z7

Hello there, my name is CR and I am going to see if we can get you some additional information here.

First off, I want to apologize for the frustration you've been experiencing with this issue thus far. I am going to see if we can get this looked at by another set of eyes given the back and forth I see within the above case #.

Please allow me some time to further review on my end and see if we can get this looked at.

I will report back here just as soon as I have any additional information to share.

Thank you for your continued patience.

CR_Amazon

00
Reply
user profile
Seller_yGmvFNOC8r0Z7
In reply to: Seller_yGmvFNOC8r0Z7's post

This remains unsolved. Amazon support just stopped responding.

00
user profile
Seller_yGmvFNOC8r0Z7
In reply to: Seller_yGmvFNOC8r0Z7's post

This remains unsolved. Amazon support just stopped responding.

00
Reply
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