Someone else is using my GTIN code
Hello everyone,
I have been attempting to list my product since November 2, but I am unable to do so because someone else is using my GTIN codes. The support experience has been frustrating. They have requested various types of documentation, and I have provided everything they asked for, including GS1 certificates, product focus details, and proof of brand ownership. The support ticket has nearly reached 4 pages due to their repeated requests for the same information.
I was advised to report this issue to Amazon as a case of copyright infringement, which I did. However, that department informed me that this is not an issue they handle. I've read through numerous threads here, but none seem to offer a solution without the intervention of a forum authority.
Can someone please assist? My case ID is 14216880711.
Thank you!
Someone else is using my GTIN code
Hello everyone,
I have been attempting to list my product since November 2, but I am unable to do so because someone else is using my GTIN codes. The support experience has been frustrating. They have requested various types of documentation, and I have provided everything they asked for, including GS1 certificates, product focus details, and proof of brand ownership. The support ticket has nearly reached 4 pages due to their repeated requests for the same information.
I was advised to report this issue to Amazon as a case of copyright infringement, which I did. However, that department informed me that this is not an issue they handle. I've read through numerous threads here, but none seem to offer a solution without the intervention of a forum authority.
Can someone please assist? My case ID is 14216880711.
Thank you!
0 replies
CR_Amazon
@Seller_yGmvFNOC8r0Z7
Hello there, my name is CR and I am going to see if we can get you some additional information here.
First off, I want to apologize for the frustration you've been experiencing with this issue thus far. I am going to see if we can get this looked at by another set of eyes given the back and forth I see within the above case #.
Please allow me some time to further review on my end and see if we can get this looked at.
I will report back here just as soon as I have any additional information to share.
Thank you for your continued patience.
CR_Amazon
Seller_yGmvFNOC8r0Z7
This remains unsolved. Amazon support just stopped responding.
