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Seller_hQpyqDtejVoAt

Recent change to "Item not eligible for return"

Recently many of our items have been changed from eligible for return within 30 days" to "not eligible for return". We have made no policy changes and we allow any item to be returned for a variety of reasons. How can I make sure that all of my items are eligible for return?

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4 replies
Manage Buyer Experience
Tags:Buyer product questions, Refunds, Return shipment
10
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Seller_hQpyqDtejVoAt

Recent change to "Item not eligible for return"

Recently many of our items have been changed from eligible for return within 30 days" to "not eligible for return". We have made no policy changes and we allow any item to be returned for a variety of reasons. How can I make sure that all of my items are eligible for return?

Manage Buyer Experience
Tags:Buyer product questions, Refunds, Return shipment
10
113 views
4 replies
Reply
4 replies
user profile
SEAmod
In reply to: Seller_hQpyqDtejVoAt's post

Hello @Seller_hQpyqDtejVoAt

What type of products are you selling? Some items are deemed not returnable. Some examples are perfumes, food, some beauty and personal care products, and hazardous materials. You can learn more on the help page I have linked below.

Susan

00
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_hQpyqDtejVoAt's post

If you use FBA -

Amazon makes certain things unable to be returned. Unfortunately, there is no option to turn on or off non-refundable status.

If you use FBM -

You can allow returns.

00
user profile
SEAmod
In reply to: Seller_hQpyqDtejVoAt's post

Hi @Seller_hQpyqDtejVoAt

user profile
Seller_hQpyqDtejVoAt
We do not sell any items that fall into the categories that would be considered non-returnable. Our items are mostly handmade wreaths and flower arrangements (silk). An example of one such item marked non returnable is ASIN B0CXMJ49DV. My suspicion is that since these items are customizable, they get the "no return" mark. However, the customizations we use (bow and monogram choice) are not permanent so the item could easily be returned if the CX wishes. Can we change the status to "Allow returns"? I think this is hampering sales quite a bit. Also, we do not use FBA for obvious reasons.
View post

There is no functionality to allow the use of the value Allow returns.

You can offer or remove returnless resolutions for specific products in your inventory.

You will find instructions with how to steps at the link above.

Susan

10
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Seller_hQpyqDtejVoAt

Recent change to "Item not eligible for return"

Recently many of our items have been changed from eligible for return within 30 days" to "not eligible for return". We have made no policy changes and we allow any item to be returned for a variety of reasons. How can I make sure that all of my items are eligible for return?

113 views
4 replies
Manage Buyer Experience
Tags:Buyer product questions, Refunds, Return shipment
10
Reply
user profile
Seller_hQpyqDtejVoAt

Recent change to "Item not eligible for return"

Recently many of our items have been changed from eligible for return within 30 days" to "not eligible for return". We have made no policy changes and we allow any item to be returned for a variety of reasons. How can I make sure that all of my items are eligible for return?

Manage Buyer Experience
Tags:Buyer product questions, Refunds, Return shipment
10
113 views
4 replies
Reply
user profile

Recent change to "Item not eligible for return"

by Seller_hQpyqDtejVoAt

Recently many of our items have been changed from eligible for return within 30 days" to "not eligible for return". We have made no policy changes and we allow any item to be returned for a variety of reasons. How can I make sure that all of my items are eligible for return?

Manage Buyer Experience
Tags:Buyer product questions, Refunds, Return shipment
10
113 views
4 replies
Reply
4 replies
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user profile
SEAmod
In reply to: Seller_hQpyqDtejVoAt's post

Hello @Seller_hQpyqDtejVoAt

What type of products are you selling? Some items are deemed not returnable. Some examples are perfumes, food, some beauty and personal care products, and hazardous materials. You can learn more on the help page I have linked below.

Susan

00
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_hQpyqDtejVoAt's post

If you use FBA -

Amazon makes certain things unable to be returned. Unfortunately, there is no option to turn on or off non-refundable status.

If you use FBM -

You can allow returns.

00
user profile
SEAmod
In reply to: Seller_hQpyqDtejVoAt's post

Hi @Seller_hQpyqDtejVoAt

user profile
Seller_hQpyqDtejVoAt
We do not sell any items that fall into the categories that would be considered non-returnable. Our items are mostly handmade wreaths and flower arrangements (silk). An example of one such item marked non returnable is ASIN B0CXMJ49DV. My suspicion is that since these items are customizable, they get the "no return" mark. However, the customizations we use (bow and monogram choice) are not permanent so the item could easily be returned if the CX wishes. Can we change the status to "Allow returns"? I think this is hampering sales quite a bit. Also, we do not use FBA for obvious reasons.
View post

There is no functionality to allow the use of the value Allow returns.

You can offer or remove returnless resolutions for specific products in your inventory.

You will find instructions with how to steps at the link above.

Susan

10
Follow this discussion to be notified about new activity
user profile
SEAmod
In reply to: Seller_hQpyqDtejVoAt's post

Hello @Seller_hQpyqDtejVoAt

What type of products are you selling? Some items are deemed not returnable. Some examples are perfumes, food, some beauty and personal care products, and hazardous materials. You can learn more on the help page I have linked below.

Susan

00
user profile
SEAmod
In reply to: Seller_hQpyqDtejVoAt's post

Hello @Seller_hQpyqDtejVoAt

What type of products are you selling? Some items are deemed not returnable. Some examples are perfumes, food, some beauty and personal care products, and hazardous materials. You can learn more on the help page I have linked below.

Susan

00
Reply
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_hQpyqDtejVoAt's post

If you use FBA -

Amazon makes certain things unable to be returned. Unfortunately, there is no option to turn on or off non-refundable status.

If you use FBM -

You can allow returns.

00
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_hQpyqDtejVoAt's post

If you use FBA -

Amazon makes certain things unable to be returned. Unfortunately, there is no option to turn on or off non-refundable status.

If you use FBM -

You can allow returns.

00
Reply
user profile
SEAmod
In reply to: Seller_hQpyqDtejVoAt's post

Hi @Seller_hQpyqDtejVoAt

user profile
Seller_hQpyqDtejVoAt
We do not sell any items that fall into the categories that would be considered non-returnable. Our items are mostly handmade wreaths and flower arrangements (silk). An example of one such item marked non returnable is ASIN B0CXMJ49DV. My suspicion is that since these items are customizable, they get the "no return" mark. However, the customizations we use (bow and monogram choice) are not permanent so the item could easily be returned if the CX wishes. Can we change the status to "Allow returns"? I think this is hampering sales quite a bit. Also, we do not use FBA for obvious reasons.
View post

There is no functionality to allow the use of the value Allow returns.

You can offer or remove returnless resolutions for specific products in your inventory.

You will find instructions with how to steps at the link above.

Susan

10
user profile
SEAmod
In reply to: Seller_hQpyqDtejVoAt's post

Hi @Seller_hQpyqDtejVoAt

user profile
Seller_hQpyqDtejVoAt
We do not sell any items that fall into the categories that would be considered non-returnable. Our items are mostly handmade wreaths and flower arrangements (silk). An example of one such item marked non returnable is ASIN B0CXMJ49DV. My suspicion is that since these items are customizable, they get the "no return" mark. However, the customizations we use (bow and monogram choice) are not permanent so the item could easily be returned if the CX wishes. Can we change the status to "Allow returns"? I think this is hampering sales quite a bit. Also, we do not use FBA for obvious reasons.
View post

There is no functionality to allow the use of the value Allow returns.

You can offer or remove returnless resolutions for specific products in your inventory.

You will find instructions with how to steps at the link above.

Susan

10
Reply
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