Email to Customers
Hello
How do i contact a customer bought product from us
Actually, i want to send them a thank you note pls
Regards
waqqas
0 replies
Seller_ZJhFeE3tNKzfh
In short - don't.
For more information, read up on Communication Guidelines
Sakura_Amazon_
Hi @Seller_0GrH4gT0wUdRx,
@Seller_ZJhFeE3tNKzfh shared an important Help Page where you can find lots of useful information regarding communication with the buyers. I strongly recommend you review it, as failure to comply with these communication guidelines may result in Amazon limiting Permitted Messages to Amazon’s templates or a suspension of selling privileges in Amazon stores.
As per Communication Guidelines:
"Permitted Messages do not include any of the following message types (in many cases, we are already emailing customers with this information on your behalf):
Messages that say only ‘Thank you’ or that you are here to help if buyers have any problems."
Let us know if you have any other questions.
Regards,
Sakura
