Seller Support Case Log - display changes being rolled out are disastrous
Forum Group:
In the last few minutes, I am seeing changes being rolled out on the Seller Support Case Log that are horrible
It is impossible to filter all cases just for those that are 'Pending Amazon Action' or 'Needing Attention' . It also doesn't display the case count for those that are 'Pending Amazon Action'
The new format they are selectively rolling out is impossible to manage cases for a large seller account.
I really hope a moderator can find the product manager responsible for this change and get them to hold off on it because the new format is not manageable at all for a large seller.
Please Help
Thanks
Seller Support Case Log - display changes being rolled out are disastrous
Forum Group:
In the last few minutes, I am seeing changes being rolled out on the Seller Support Case Log that are horrible
It is impossible to filter all cases just for those that are 'Pending Amazon Action' or 'Needing Attention' . It also doesn't display the case count for those that are 'Pending Amazon Action'
The new format they are selectively rolling out is impossible to manage cases for a large seller account.
I really hope a moderator can find the product manager responsible for this change and get them to hold off on it because the new format is not manageable at all for a large seller.
Please Help
Thanks
0 replies
Seller_LfPeSDCCcoemb
This is one of the worst UI updates in a long time. Why would they change something that had zero issues prior?
@amazon. Will you comment on this? This needs to be reverted or have the option to roll back to previous UI.
Seller_7rNklHYkq1IwY
As if dealing with Amazon Seller Support were not already difficult enough.
As usual, it would appear that Amazon is "fixing" things that were not broken while ignoring the dozens of mission critical improvements that 3rd Party Sellers desperately need. It's almost as if Amazon is continually trying to discourage 3rd Party Sellers from "participating" in their Marketplace.
Seller_iobipI6xASRkh
Mine has glitched out!
I have one that says answered, but the response says "Pending reply"
It WAS pending a reply from Amazon, but now it is closed without a response (this was the initial case opening too) and is locked out.
I also keep getting auto responses to cases from 2023. The most random things are hitting my email from cases that were closed...years ago!
Seller_zc50DVO3FE5fz
Amazon seems to constantly try to find things that actively make the seller experience worse to try and just reduce the ability to manage issues. Kind of like how they drag out and make wrong decisions on A-Z claims hoping that sellers won't appeal and don't try to pursue their money.
Seller_LfPeSDCCcoemb
@KJ_Amazon@TaylorR_Amazon@Jameson_AmazonPlease provide insight on how we can provide feedback about this. New structure is much harder to use.
Nano_Amazon
Hello @Seller_O1l36ybjBg4zB
Thanks for reaching out to Amazon Forums. We appreciate your detailed feedback about the recent changes to the Seller Support Case Log interface. Your comments about the filtering functionality and case count display will be passed along to our internal teams for review.
Nano
Seller_WHVa0Xl8Ob16W
It’s terrible. Worse than terrible. It's almost unusable.
