I really hope someone from Amazon sees this post and takes it seriously into consideration. I find that the agents are not qualified to resolve some of the issues faced with the seller system. Simple issues and questions can be fixed in a minute, sure. But when it comes to problem with listings, I feel like talking to amazon support is entirely useless but still do it because I have no other choice.

I have been facing an issue with a child asin separating from the family variation on the amazon catalogue. My listing was perfectly fine before, and all was good. I randomly noticed that one color variation was not in the detail page of the family but is in a separate listing. I contacted support on Dec 27 for the first time. They gave me all sorts of reasons for the issue and all the things I should do that "should fix the issue". One agent tells me it was that the brand name was inconsistent (which is not true after checking my listing variation page. Another agent tells me it's because there is an attribute missing in that child asin (which turns out it isn't missing). Then another agent says I need to delete the concerned child and re-list it with the same sku in the family (didn't solve anything). Another one tells me they've "refreshed" the asin from amazon's side so I should try again and wait for 24 hours. Again, nothing happens. Then, I speak to a new agent and they tell me to upload a feed file but with a full update on the asins. Now this didn't only not solve the issue, it even made things worse. Right after doing that, another child from the family got separated into a new listing. Now they're telling it's because the brand name is inconsistent.

I have made 6 separate support cases for the same issue and every time I come back with nothing. The points I would like to make:

1. When I open a case, I want and deserve to have full support with the case. The agent is supposed to properly research and accurately find the source of the problem instead of just throwing in random solutions that may or may not work. To top it off, they just close the case directly without even checking with me if the problem is fixed. It's almost like telling me "Our job is done here." But my problem is not finished yet.

2. I asked to have an allocated staff in charge of my case to help fix it. I was told it was against amazon's rules to do that and that the case should be answered to right away (from what I understood: by anyone available). What this does is make me lose all progress I made with one agent and start over with another as soon as my communication is done with the first agent. Then, I get the same suggestions again. And when I tell them I tried that and didn't work previously, they just repeat themselves like they're programmed to do. It's almost like there is a script being read to me.

It is not just a yes or no question. It is not a "how do I do A and B?". My issue is a technical one. It doesn't make sense to have it being handled by a new person every day.

3. I do not understand why they cannot fix the problem from Amazon's side. They tell me it is a technical issue from their side so why exactly is it an impossible task to fix it from their end? Nothing appears to be wrong from my detail pages for the asins, and I keep telling them that. I honestly cannot see an end to this problem. I have reviews that I do not want to lose so I cannot delete and list new skus. I keep deleting and relisting and waiting for the sacred 24 hours that support keeps telling me about and it is affecting my sales, especially in my promotions period.