Item Refunded and Free Replacement Given
I've been deep-diving into Amazon reports, and something's got me scratching my head. While comparing the Transactions report, FBA Customer Returns report, and Replacements report, I noticed a few order IDs that got the full refund treatment and also scored a free replacement. 🤔
Anyone in the know on how this wizardry can happen? Is there a policy allowing customers to snag both a full refund and a complimentary replacement for the same order ID?
I've been playing email tag with Seller Support, but they treat the refund and replacement as separate matters, but no clear answer on why both were dished out for the same order.
If you've tackled this puzzle before or have savvy advice on navigating Seller Support, I'm all ears and gratitude!
Cheers,
Paula G
Item Refunded and Free Replacement Given
I've been deep-diving into Amazon reports, and something's got me scratching my head. While comparing the Transactions report, FBA Customer Returns report, and Replacements report, I noticed a few order IDs that got the full refund treatment and also scored a free replacement. 🤔
Anyone in the know on how this wizardry can happen? Is there a policy allowing customers to snag both a full refund and a complimentary replacement for the same order ID?
I've been playing email tag with Seller Support, but they treat the refund and replacement as separate matters, but no clear answer on why both were dished out for the same order.
If you've tackled this puzzle before or have savvy advice on navigating Seller Support, I'm all ears and gratitude!
Cheers,
Paula G
4 replies
Quincy_Amazon
Hello @Seller_AESLvs58Pn6up
Thank you for posting your inquiry to the Forums.
It sounds like you have already created a case with Support regarding this concern. Would you mind sharing that case ID number with me so I can review your issue fully and read through the correspondence already provided? I'd like to help you get additional assistance on this concern.
Looking forward to your reply.
Regards,
Quincy_Amazon
