Customer left a bad review because of a poor fulfillment experience by Amazon
Hello ,I am reaching out regarding a 1-star review left by a customer on my product listing. The customer mentions that the solar panels they received were damaged during transport. However, as the entire shipping process, from the Amazon warehouse to the customer’s address, is fully handled by Amazon, this issue falls under your responsibility, not mine as the seller.
Furthermore, the message associated with this review clearly states:
Message from Amazon: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."
This confirms that Amazon assumes responsibility for the delivery experience.
Customer left a bad review because of a poor fulfillment experience by Amazon
Hello ,I am reaching out regarding a 1-star review left by a customer on my product listing. The customer mentions that the solar panels they received were damaged during transport. However, as the entire shipping process, from the Amazon warehouse to the customer’s address, is fully handled by Amazon, this issue falls under your responsibility, not mine as the seller.
Furthermore, the message associated with this review clearly states:
Message from Amazon: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."
This confirms that Amazon assumes responsibility for the delivery experience.
0 replies
SEAmod
@Seller_egmDJzLcGruVG
It sounds like we have explained that the item was fulfilled by Amazon and we have let anyone who reads that review know by leaving that message with the review. If you need further support, please post back to me here.
Joey_Amazon
Hey @Seller_egmDJzLcGruVG,
I am sorry for the delay. Looking to follow up on this request and close the loop on this. I have connected with our internal team regarding the review in question. I will share here any new findings soon.
Thanks,
Joey
