Browse Path or Browse Node not updating
Few of our ASINs are somehow changed in to a different browse path and it is impacting the business. I have reached out to support but refuse to help and keep saying "This product is assigned to the current category based on the details page and how our customers find products through search and browse." The category should fall under Energy Drinks.
Correct Browse Path: Grocery & Gourmet Food›Beverages›Bottled Beverages, Water & Drink Mixes›Energy Drinks
Incorrect Browse Path: Grocery & Gourmet Food›Beverages›Bottled Beverages, Water & Drink Mixes›Soft Drinks
- Uploaded file to update several times for 2 weeks but no luck
We have multiple products that has the correct browse path but these ASINs below are incorrect and won't update.
- B008EENWLI
- B00M39159Q
- B07K8RBTD9
- B07KK17J9Q
- B008NUR35Y
2 Support Cases ID:
- 14851667141
- 14869732191
Browse Path: Grocery & Gourmet Food > Beverages > Bottled Beverages, Water & Drink Mixes > Energy Drinks
Browse Node ID: 16318341
0 replies
Seller_oJY2X570rx42E
I have a similar situation, except mine is one product with 15 flavor variations, so they obviously should have all the same final sub-browse node (green tea).
Some have "green tea", some have "herbal tea", and some have "tea samplers".
It seems impossible to get them all changed to "green tea".
Cooper_Amazon
Good Evening @Seller_zmZFpysQedQpH,
I have escalated case id 14851667141 and 14869732191 to one of our internal teams to review. They should reach out to us within the next few business days. Until then, have a wonderful rest of the week.
Sincerely, Cooper_Amazon
