Product Condition Complaint - Wrong Product
Hi,Amazon
We have received a Product Condition Complaint - Wrong Product on my account health, lots of return orders said them get wrong color items, so we contact AMAZON Customer service to check our inventory and labels for errors immediately. Email from the warehouse with photos and tag photos, We have confirmed that there is no problem with the item, If the customer received the wrong product wasnt it fullfilled wrong by amazon? so we appealed to Amazon, and they asked for an case ID about Inventory survey. After submitting it, they replied: "We received your submission but do not have enough information to address the issues with your listings at this time. We no longer accept consider Plan of Action (POA) documents for appealing product condition customer complaints."Please guide what actions I should take in this situation. Can someone please provide advice on how to resolve this problem,We feel helpless and do not know who to turn to for help. Can you please assist us with this issue?
Case ID: 14859886081
ASIN: B08KVW6KHG
@Stevie_Amazon@Seller_CW0P5hgbsiqWX@LeviDylan_Amazon@Webb_Amazon
@Charly_Amazon
Product Condition Complaint - Wrong Product
Hi,Amazon
We have received a Product Condition Complaint - Wrong Product on my account health, lots of return orders said them get wrong color items, so we contact AMAZON Customer service to check our inventory and labels for errors immediately. Email from the warehouse with photos and tag photos, We have confirmed that there is no problem with the item, If the customer received the wrong product wasnt it fullfilled wrong by amazon? so we appealed to Amazon, and they asked for an case ID about Inventory survey. After submitting it, they replied: "We received your submission but do not have enough information to address the issues with your listings at this time. We no longer accept consider Plan of Action (POA) documents for appealing product condition customer complaints."Please guide what actions I should take in this situation. Can someone please provide advice on how to resolve this problem,We feel helpless and do not know who to turn to for help. Can you please assist us with this issue?
Case ID: 14859886081
ASIN: B08KVW6KHG
@Stevie_Amazon@Seller_CW0P5hgbsiqWX@LeviDylan_Amazon@Webb_Amazon
@Charly_Amazon
0 replies
Seller_CW0P5hgbsiqWX
Although I do not ship FBA, I have helped other sellers in sorting out an appeal.
1. Does the appeal have at the bottom, the statement, "If you think we made a mistake, let us know".
If it does, this is the best option. You simply state, No plan of cation is necessary, and explain that the products were correctly labeled when sent to the FBA center, and the count of each variation were inventoried as sent.
What you do not know is fi Amazon moved some of the product to a different FBA center and the error occurred in the transfer.
2. In an appeal, when using FBA, you cannot say you checked the inventory, because in is not in your possession anymore.
3. When Amazon says, "We will no longer accept..." that means what is says. Your case is closed.
4. If Amazon has not confiscated the inventory, place a removed order to have the inventory returned to you and sell on a different venue.
Remember, while you are only concerned with your selling of products, with over 7 million registered sellers on Amazon, no one seller holds any importance to the company. Therefore, it is a lot easier for Amazon to simply say, that's it, it's over, than to spend a few employee hours looking into the situation. If Amazon did look into the situation, and found it was their employee who did cause the problem, they would never admit it.
Cade_Amazon
Hello @Seller_992HBBRQkAFzP,
Thank you for utilizing the seller forums. I hope all is well.
As you have mentioned, I understand that you have received a product condition complaint for the wrong product being sent to your customers.
Per our Preventing 'Wrong Item Sent' product issues help page, All sellers must send in the correct products and also to make sure the information on amazon matches the product as well.
Does the product detail page information matches the product you sent into FBA? I see that you have mentioned that you have reached out to the FBA team and they have confirmed that there is no issue with the product you have sent in. But it is very important to make sure that the product you have sent in matches the information on your product detail page.
The forums community and I are here to assist you. Please let us know if you have any additional questions or concerns from this point forward.
Best,
Cade.
