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Seller_ImYGp1kXEqku9

A to Z claim

Amazon --

Buyer requested a return which I accepted and thereafter sent a prepaid return label to the Buyer. She was informed that she would receive a full refund after the seller receives the package of returned goods.

Nevertheless, Buyer elected to open an A to Z claim before she even posted the returned items via UPS. The claim was opened and counted against our defect rate.

We just received the package of returned goods today, and we issued a full refund. Nevertheless, the A to Z claim is still counting against our defect rate. The negative impact of this action is totally against Amazon policy, reflects incorrect and misrepresented information and is totally unfair to the seller.

Case ID # 14720279451

Order ID# 112-2794486-4131435

@Rose_Amazon

Thank you

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1 reply
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Tags:A to Z Claims
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Seller_ImYGp1kXEqku9

A to Z claim

Amazon --

Buyer requested a return which I accepted and thereafter sent a prepaid return label to the Buyer. She was informed that she would receive a full refund after the seller receives the package of returned goods.

Nevertheless, Buyer elected to open an A to Z claim before she even posted the returned items via UPS. The claim was opened and counted against our defect rate.

We just received the package of returned goods today, and we issued a full refund. Nevertheless, the A to Z claim is still counting against our defect rate. The negative impact of this action is totally against Amazon policy, reflects incorrect and misrepresented information and is totally unfair to the seller.

Case ID # 14720279451

Order ID# 112-2794486-4131435

@Rose_Amazon

Thank you

Manage Buyer Experience
Tags:A to Z Claims
10
32 views
1 reply
Reply
1 reply
user profile
Seller_ImYGp1kXEqku9
In reply to: Seller_ImYGp1kXEqku9's post

Buyer requested a return which I accepted and thereafter sent a prepaid return label to the Buyer. She was informed that she would receive a full refund after the seller receives the package of returned goods.Nevertheless, Buyer elected to open an A to Z claim before she even posted the returned items via UPS. The claim was opened and counted against our defect rate.We just received the package of returned goods today, and we issued a full refund. Nevertheless, the A to Z claim is still counting against our defect rate. The negative impact of this action is totally against Amazon policy, reflects incorrect and misrepresented information and is totally unfair to the seller.Case ID # 14720279451Order ID# 112-2794486-4131435

@seaMod

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Seller_ImYGp1kXEqku9

A to Z claim

Amazon --

Buyer requested a return which I accepted and thereafter sent a prepaid return label to the Buyer. She was informed that she would receive a full refund after the seller receives the package of returned goods.

Nevertheless, Buyer elected to open an A to Z claim before she even posted the returned items via UPS. The claim was opened and counted against our defect rate.

We just received the package of returned goods today, and we issued a full refund. Nevertheless, the A to Z claim is still counting against our defect rate. The negative impact of this action is totally against Amazon policy, reflects incorrect and misrepresented information and is totally unfair to the seller.

Case ID # 14720279451

Order ID# 112-2794486-4131435

@Rose_Amazon

Thank you

32 views
1 reply
Manage Buyer Experience
Tags:A to Z Claims
10
Reply
user profile
Seller_ImYGp1kXEqku9

A to Z claim

Amazon --

Buyer requested a return which I accepted and thereafter sent a prepaid return label to the Buyer. She was informed that she would receive a full refund after the seller receives the package of returned goods.

Nevertheless, Buyer elected to open an A to Z claim before she even posted the returned items via UPS. The claim was opened and counted against our defect rate.

We just received the package of returned goods today, and we issued a full refund. Nevertheless, the A to Z claim is still counting against our defect rate. The negative impact of this action is totally against Amazon policy, reflects incorrect and misrepresented information and is totally unfair to the seller.

Case ID # 14720279451

Order ID# 112-2794486-4131435

@Rose_Amazon

Thank you

Manage Buyer Experience
Tags:A to Z Claims
10
32 views
1 reply
Reply
user profile

A to Z claim

by Seller_ImYGp1kXEqku9

Amazon --

Buyer requested a return which I accepted and thereafter sent a prepaid return label to the Buyer. She was informed that she would receive a full refund after the seller receives the package of returned goods.

Nevertheless, Buyer elected to open an A to Z claim before she even posted the returned items via UPS. The claim was opened and counted against our defect rate.

We just received the package of returned goods today, and we issued a full refund. Nevertheless, the A to Z claim is still counting against our defect rate. The negative impact of this action is totally against Amazon policy, reflects incorrect and misrepresented information and is totally unfair to the seller.

Case ID # 14720279451

Order ID# 112-2794486-4131435

@Rose_Amazon

Thank you

Manage Buyer Experience
Tags:A to Z Claims
10
32 views
1 reply
Reply
1 reply
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Seller_ImYGp1kXEqku9
In reply to: Seller_ImYGp1kXEqku9's post

Buyer requested a return which I accepted and thereafter sent a prepaid return label to the Buyer. She was informed that she would receive a full refund after the seller receives the package of returned goods.Nevertheless, Buyer elected to open an A to Z claim before she even posted the returned items via UPS. The claim was opened and counted against our defect rate.We just received the package of returned goods today, and we issued a full refund. Nevertheless, the A to Z claim is still counting against our defect rate. The negative impact of this action is totally against Amazon policy, reflects incorrect and misrepresented information and is totally unfair to the seller.Case ID # 14720279451Order ID# 112-2794486-4131435

@seaMod

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user profile
Seller_ImYGp1kXEqku9
In reply to: Seller_ImYGp1kXEqku9's post

Buyer requested a return which I accepted and thereafter sent a prepaid return label to the Buyer. She was informed that she would receive a full refund after the seller receives the package of returned goods.Nevertheless, Buyer elected to open an A to Z claim before she even posted the returned items via UPS. The claim was opened and counted against our defect rate.We just received the package of returned goods today, and we issued a full refund. Nevertheless, the A to Z claim is still counting against our defect rate. The negative impact of this action is totally against Amazon policy, reflects incorrect and misrepresented information and is totally unfair to the seller.Case ID # 14720279451Order ID# 112-2794486-4131435

@seaMod

10
user profile
Seller_ImYGp1kXEqku9
In reply to: Seller_ImYGp1kXEqku9's post

Buyer requested a return which I accepted and thereafter sent a prepaid return label to the Buyer. She was informed that she would receive a full refund after the seller receives the package of returned goods.Nevertheless, Buyer elected to open an A to Z claim before she even posted the returned items via UPS. The claim was opened and counted against our defect rate.We just received the package of returned goods today, and we issued a full refund. Nevertheless, the A to Z claim is still counting against our defect rate. The negative impact of this action is totally against Amazon policy, reflects incorrect and misrepresented information and is totally unfair to the seller.Case ID # 14720279451Order ID# 112-2794486-4131435

@seaMod

10
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