FBA not shipped on time - Customer Returns
Customer orders 3 units between 2 SKUs on 4th August for "Second Day" shipping service. Order page says Amazon's Ship By: Mon, Aug 7, 2023
- FBA ships 1 unit on 5th August and 2 units on the 8th August.
- The return was authorised on 8th August with reason "Item was not received by estimated delivery date"
- Clearly the customer did not receive the second package when the return was authorised and certainly the order was late.
Is this not a fulfilment issue? Why would then Amazon short changes us for the shipping and returns? Shouldn't this scenario be net zero to us?
Does this warrant a claim to reimburse us for the fee charged?
James
FBA not shipped on time - Customer Returns
Customer orders 3 units between 2 SKUs on 4th August for "Second Day" shipping service. Order page says Amazon's Ship By: Mon, Aug 7, 2023
- FBA ships 1 unit on 5th August and 2 units on the 8th August.
- The return was authorised on 8th August with reason "Item was not received by estimated delivery date"
- Clearly the customer did not receive the second package when the return was authorised and certainly the order was late.
Is this not a fulfilment issue? Why would then Amazon short changes us for the shipping and returns? Shouldn't this scenario be net zero to us?
Does this warrant a claim to reimburse us for the fee charged?
James
0 replies
Seller_JELEnXFOrnw4L
You should check the expected delivery date, not the shipping date.
Amazom may ship on the 8th, and item delivered the same day.
Bryce_Amazon
Good afternoon @Seller_myDAcFmLJFNqG,
Based on your description of events, I would advocate for opening a case with support on this. Let me know if you've already done this, and what it's current status is!
- Bryce
