A Competitor Leaving bad feedback and review on my listing.
There is a competitor who purchased my product left negative feedback claiming that the item came empty and how our company is a scam, amazon removed the feedback and took responsibility for the fulfillment of the product, but then the competitor went ahead and left a negative review contradicting his feedback claiming that the item tasted nasty and disgusting, due to amazon taking down his feedback they went ahead and ordered again to try to leave negative feedback, which amazon removed. I made a case which has gone silent and haven’t heard from amazon to try to fix this issue.
A Competitor Leaving bad feedback and review on my listing.
There is a competitor who purchased my product left negative feedback claiming that the item came empty and how our company is a scam, amazon removed the feedback and took responsibility for the fulfillment of the product, but then the competitor went ahead and left a negative review contradicting his feedback claiming that the item tasted nasty and disgusting, due to amazon taking down his feedback they went ahead and ordered again to try to leave negative feedback, which amazon removed. I made a case which has gone silent and haven’t heard from amazon to try to fix this issue.
7 replies
Seller_z3XfkorVSmnEY
While there's no way to directly link a review to a customer -- from what you say, I suspect it probably is the same buyer. Amazon rarely does anything about reviews.
Tatiana_Amazon
Hi @Seller_vsi0WIAB49oE0,
I'm sorry to hear about the abusive feedback and reviews, but I'm glad to hear we were able to take action and get those removed. Just to confirm, has the buyer left a negative review again? Or do you suspect they will be leaving a negative review?
Tatiana
Seller_W5um59WI335lf
Hi Tatiana, someone are keep attacking our listings.
tracking number shows that buyers posted bad reviews BEFORE receiving the item, could you please help us?
Tatiana_Amazon
Hi @Seller_W5um59WI335lf,
In the interest of giving both your issue and the OP's issue the focus they deserve, would you mind creating a new discussion summarizing the problem you are having? Please also provide any relevant Seller Support case IDs. You can tag me ( @Tatiana_Amazon ) to ensure your post is seen promptly.
If you have not yet reached out to Seller Support on this issue, please be sure to do so before creating your post.
Tatiana
Seller_W5um59WI335lf
We have posted a thread, but it may lack the information you need. Please let us know any information you require, and we will provide it to you
