Frustration with Amazon Customer Support: Unresolved Issue After 144 Hours and Repeated Delays
I am very dissatisfied with the Amazon Brand Registry customer support I have received.
I have been following up on this issue for 48 hours, then another 48 hours, and again for yet another 48 hours, but the problem remains unresolved.
I initially raised this ticket on April 23, 2025.
You keep asking me to wait another 48 hours, but I have already waited a total of 144 hours, which has wasted my time, and the issue is still unresolved.
I have updated my listing, but the details page on Amazon has not reflected these changes yet.
Can you confirm if my issue will be resolved? Could you provide me with a definitive timeline for when the details page on Amazon will be updated? If not, should I raise another ticket while keeping this one open?
Whenever I file a complaint, I receive the same response: "We have contacted our internal team for information regarding your concern." This has been repeated multiple times.
I now feel the need to escalate my issue to a higher department within Amazon. Additionally, I plan to address this issue on social media platforms such as Twitter, X, and Facebook to express my frustration about raising multiple tickets and being asked to wait another 48 hours, only to find that my time has been wasted and the issue remains unresolved.
Frustration with Amazon Customer Support: Unresolved Issue After 144 Hours and Repeated Delays
I am very dissatisfied with the Amazon Brand Registry customer support I have received.
I have been following up on this issue for 48 hours, then another 48 hours, and again for yet another 48 hours, but the problem remains unresolved.
I initially raised this ticket on April 23, 2025.
You keep asking me to wait another 48 hours, but I have already waited a total of 144 hours, which has wasted my time, and the issue is still unresolved.
I have updated my listing, but the details page on Amazon has not reflected these changes yet.
Can you confirm if my issue will be resolved? Could you provide me with a definitive timeline for when the details page on Amazon will be updated? If not, should I raise another ticket while keeping this one open?
Whenever I file a complaint, I receive the same response: "We have contacted our internal team for information regarding your concern." This has been repeated multiple times.
I now feel the need to escalate my issue to a higher department within Amazon. Additionally, I plan to address this issue on social media platforms such as Twitter, X, and Facebook to express my frustration about raising multiple tickets and being asked to wait another 48 hours, only to find that my time has been wasted and the issue remains unresolved.
0 replies
Sakura_Amazon_
Hello @Seller_Wp3fiAU7Je2h0,
I understand you've been waiting longer than expected. Could you let us know if you have any updates regarding your case?
Please note that creating new tickets for the same issue creates duplicate cases, which can delay the review process. If you need to add more details or check on your case status, continue all communication within your existing case.
Regards,
Sakura