Amazon said no shipment but we did send them
Hello,
Amazon received our shipment (FBA16Z42VQYC) on Jan 29, 2023, missing 1 box (90 pcs), which is worths about 700 USD. This shipment had 10 boxes, 2 of which are lighting arresters (Total no: 180 pcs). I have called and emailed Amazon several times and got two replies from the seller support team with the same response:
"We have completed an additional check in response to your request. We have no record of receiving the following expected items: B0BJKHRDKD / -90"
I already sent the seller support all the supporting documents to prove that we did send 10 boxes and Amazon fulfillment center (FTW1)already signed the shipping document to acknowledge receiving our 10 boxes including 2 boxes of lighting arresters.
We kindly request your assistance in solving this issue since it has been dragging on for months already. Maybe one of the moderator @Danika_Amazon @Bryce_Amazon @ KJ_Amazon can escalate the case. Our case ID:12311745251.
Amazon said no shipment but we did send them
Hello,
Amazon received our shipment (FBA16Z42VQYC) on Jan 29, 2023, missing 1 box (90 pcs), which is worths about 700 USD. This shipment had 10 boxes, 2 of which are lighting arresters (Total no: 180 pcs). I have called and emailed Amazon several times and got two replies from the seller support team with the same response:
"We have completed an additional check in response to your request. We have no record of receiving the following expected items: B0BJKHRDKD / -90"
I already sent the seller support all the supporting documents to prove that we did send 10 boxes and Amazon fulfillment center (FTW1)already signed the shipping document to acknowledge receiving our 10 boxes including 2 boxes of lighting arresters.
We kindly request your assistance in solving this issue since it has been dragging on for months already. Maybe one of the moderator @Danika_Amazon @Bryce_Amazon @ KJ_Amazon can escalate the case. Our case ID:12311745251.
0 replies
Danny_Amazon
Hello @Seller_XBbe24he86qgs- thank you for taking the time to share this experience. I wanted to let you know I've connected with our internal team on this issue to understand what escalation is possible at this juncture. This team may reach out to you through a new Case ID, but I'll be sure to share any updates I receive via this thread as well.
I appreciate you surfacing this through forums so we might have the opportunity to help. If I can help answer any additional questions why this review is being completed please let me know!
-Danny
