Brand Registry status says Pending, we still don't have Brand Registry Features onour Seller Account
We have a brand we own enrolled in Amazon Brand Registry, however, the status on Brand Registry remain since a month ago as pending. There is no way we can connect it to our Seller Account since it doesn´t appear on the drop down menu. Our brand is in "LIVE/APPLICATION/Published" for Opposition status on USPTO and we already have a registration number assigned, we got in touch with a IP Accelerator agency, and they told us that at this point, we should be able to activate those Brand Registry features on our Seller Account as brand owners and there was not need for us to pay for an IP accelerator. We tried to add our Seller account trought a case creation as brand owners role, and Amazon keeps telling us to do the same thing, "adding roles" again and again. Is there anybody else facing this same issue?
Brand Registry status says Pending, we still don't have Brand Registry Features onour Seller Account
We have a brand we own enrolled in Amazon Brand Registry, however, the status on Brand Registry remain since a month ago as pending. There is no way we can connect it to our Seller Account since it doesn´t appear on the drop down menu. Our brand is in "LIVE/APPLICATION/Published" for Opposition status on USPTO and we already have a registration number assigned, we got in touch with a IP Accelerator agency, and they told us that at this point, we should be able to activate those Brand Registry features on our Seller Account as brand owners and there was not need for us to pay for an IP accelerator. We tried to add our Seller account trought a case creation as brand owners role, and Amazon keeps telling us to do the same thing, "adding roles" again and again. Is there anybody else facing this same issue?
0 replies
Seller_kIukTwdhvntAp
The (possibly) best fix is to post the case # or #s so a MOD will have that information instead of having to ask for it.
THAT saves everyone time.
If it still says pending for the status that might have to get closed manually for something to move forward.
EVERYTHING is backed up due to all the INFORM 'stuff' and all the suspensions for people that simply can't be bothered to read any rules.
Post the # while I tag some MODS for you.
THEN, in case there is an actual ISSUE here is a list of common problems with applications --
Amazon is admitting applicants under CERTAIN conditions when only filed but not granted.
This is from Sandy_Amazon on 5/16/2023
“To be eligible for Amazon Brand Registry, your brand must have an active registered trademark in each country where you wish to enroll or have a pending trademark application filed through Amazon IP Accelerator. Brand Registry is also accepting brands that have a trademark pending registration in a subset of trademark offices.”
Additionally, IF you ever get an actual TM (if you don’t now) when Amazon says something must match they mean EXACTLY!
That means Street is not ST.
Jim is not James.
ALL CAPS is not SOme CAps
Thanks to Sandy_Amazon for letting us all know that Brand Registry applications are also space sensitive.
And so on………………..
They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'. Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
What is the EXACT BRAND (as GRANTED) on the USPTO site? Is it the EXACT same as the Brand on the Amazon account AND the brand on the packaging?
What is the name of the Owner (REGISTRANT) on the USPTO site? Is it the EXACT same name as the owner of the Amazon account?
If it is NOT exactly the same you will need to show some proof that the two are the same. As I recall, I had to submit my LLC State Registration with MY name as the owner of the LLC since my Amazon account is under a different LLC name.
The OWNER of the Brand is the one that MUST enter into the Brand Registry agreement. If the owner is not the same as the Amazon seller the seller will have to be granted access by the owner.
Hey guys, hopefully a case number shows up before you read this. Any help you can offer for the OP?
@Danika_Amazon
@Sandy_Amazon
@Blake_Amazon
@Michelle_Amazon
@Tatiana_Amazon
@Micah_Amazon
@Topher_Amazon
@Emet_Amazon
@CR_Amazon
@Jim_Amazon
Jim_Amazon
Hi @Seller_VSwuMjYSuwVao
Happy Friday!
Do you have a case ID for your brand application that you could send me? I would love to take a look so I can get the issue addressed!
Thanks @Seller_kIukTwdhvntAp for jumping in here! As an FYI, there's no need to tag all of us mods in these cases as we'll get to them. Thanks again!
Jim
