Amazon Generated 360 Image
I am wondering if anyone knows of a fix for Amazon inputing their own AI generated 360 images of your product and there for the 6 images are not previewed only 5 are? I have started a case for each product that its popping up with and have had 2 resolved in a week or 2 but now its been over a month on my last one. The image specs say that 6 can be previewed if you have videos up so I have it strategized to have 6 important product images but now my last one is hidden. I have also reached out to Brand as I am Brand registered. Appreciate any help.
Amazon Generated 360 Image
I am wondering if anyone knows of a fix for Amazon inputing their own AI generated 360 images of your product and there for the 6 images are not previewed only 5 are? I have started a case for each product that its popping up with and have had 2 resolved in a week or 2 but now its been over a month on my last one. The image specs say that 6 can be previewed if you have videos up so I have it strategized to have 6 important product images but now my last one is hidden. I have also reached out to Brand as I am Brand registered. Appreciate any help.
0 replies
Cooper_Amazon
Good Afternoon @Seller_w23voxF4dATbJ, thank you for writing to us on the Amazon Seller Forums! You mentioned that you have filed some cases with Selling Partner Support regarding this issue.
Could you by chance share those case IDs so I can begin investigating?
I also wanted to share some image troubleshooting help pages:
- Recent news article about Images from multiple selling partners to be displayed on product page
- Images not appearing on the Detail page
- Product image requirements
Looking forward to hearing more from you soon! Have a great weekend. Sincerely, Cooper_Amazon
