Issue with language selection for seller support
Have you encountered a situation where Chinese sellers can only choose other languages when opening a case and cannot select customer service in Chinese? This is quite troubling for us.
We have experienced this twice before, where the customer service was modified to include Chinese, but after a few days, it was changed back to only allowing other languages (without the Chinese option).
The premise is that we have already switched the language to Chinese in the upper right corner.
Issue with language selection for seller support
Have you encountered a situation where Chinese sellers can only choose other languages when opening a case and cannot select customer service in Chinese? This is quite troubling for us.
We have experienced this twice before, where the customer service was modified to include Chinese, but after a few days, it was changed back to only allowing other languages (without the Chinese option).
The premise is that we have already switched the language to Chinese in the upper right corner.
10 replies
Atlas_Amazon
Hello @Seller_EvS71GRhinXC8
Thank you for the information provided regarding the issues you have been having with reaching our team in your specific language. Have you attempted to provide screenshots of what you are seeing to our team in a case? If so, would you be able to share this information?
I see that you have posted in the account health category. Are you experiencing an issue with your account as of now? If you would like to provide additional details, we can further review your specific situation.
Best,
Atlas
