Seller Code of Conduct Violation (Inappropriate Communications) Appeal Rejected – Is It Handled by Robots?
Hello, fellow sellers!
We’re hoping to get some feedback here because we’re feeling quite frustrated. Recently, we reached out to a customer who replaced an item in a return, and we ended up getting a Seller Code of Conduct Violation notice for "inappropriate communications." We understand the nature of the violation, so we submitted an appeal explaining our side, but it was denied.
Afterward, we contacted Seller Support, who reviewed our appeal twice, and it was rejected both times. Although it’s marked as a medium-level violation, we’re hesitant about sending more inventory to Amazon FBA, as this experience has shaken our confidence.
Has anyone else encountered a similar issue? Do you feel like these appeals are reviewed by actual people, or is it mostly automated? Any tips or insights would be greatly appreciated!
Thanks!
Seller Code of Conduct Violation (Inappropriate Communications) Appeal Rejected – Is It Handled by Robots?
Hello, fellow sellers!
We’re hoping to get some feedback here because we’re feeling quite frustrated. Recently, we reached out to a customer who replaced an item in a return, and we ended up getting a Seller Code of Conduct Violation notice for "inappropriate communications." We understand the nature of the violation, so we submitted an appeal explaining our side, but it was denied.
Afterward, we contacted Seller Support, who reviewed our appeal twice, and it was rejected both times. Although it’s marked as a medium-level violation, we’re hesitant about sending more inventory to Amazon FBA, as this experience has shaken our confidence.
Has anyone else encountered a similar issue? Do you feel like these appeals are reviewed by actual people, or is it mostly automated? Any tips or insights would be greatly appreciated!
Thanks!
0 replies
Seller_4zBzdtgCyS9EI
Have you read up on policies regarding communication with Amazon's customers? Have you learned what you did that violated those policies?
Seller_4zBzdtgCyS9EI
That is NOT what they want to hear from you
Seller_4zBzdtgCyS9EI
That is NOT what they want to hear. I can read between your words. There is nothing to explain other than "I allowed myself to become aggravated and should have known better. I have send a message to the buyer and apologized. We understand our behavior was completely unacceptable and we understand we need to respect Amazon's customers"
or something close to that....................
