Counterfeit without a test buy appeal
Hello,
I received this complaint and they are asking for these to be removed. Has anyone made a defense like this before?
Counterfeit without a test buy appeal
Hello,
I received this complaint and they are asking for these to be removed. Has anyone made a defense like this before?
0 replies
Seller_kIukTwdhvntAp
"Counterfeit without a test buy appeal"
"Has anyone made a defense like this before?"
I see a removal for a violation but I don't see what YOU are trying to do as a defense so it's impossible to say.
When there is no test buy it is almost 100% certain the BRAND objected to your selling the item.
DO YOU have an LOA from the brand allowing you to sell on here?
If you have an LOA that specifically says you can sell on Amazon you MIGHT survive this. Is it POSSIBLE that the brand has sent Amazon a "whitelist" of approved sellers and did not have you on it? Contact your sales rep at the BRAND(S) involved and ask about their whitelist. (You DO have a rep at the brands, don't you?)
More and more brands are providing such a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
April_Amazon
Hello @Seller_YjJV1c4vaGIZV,
You are asking how to address a Counterfeit without a test buy violation. @Seller_kIukTwdhvntAp gave you some good information to begin.
You have not given enough information for me to really know the issue. Could you also provide a case ID or ASIN's so I can look a bit more into the specifics?
For one Counterfeit without a test buy, the normal process would be either a Retraction from the Rights Owner, that information would be in the original Performance Notification, or a Dispute. For a successful dispute, you need a Letter of Authorization or a verifiable invoice from the Brand.
Some information that may help you:
Invoice requirements for appealing a policy violation
I look forward to your response. Thank you for reaching out on the forums.
April
