Subject: FBA Warehouse DEX8 Shortage – Denied Reimbursement Despite Submission of Documents and Multiple Tickets
Hello Amazon Seller Support,
I'm reaching out to share my frustration with an ongoing issue involving a shortage in my shipments at FBA warehouse DEX8. Two of my shipments have been significantly shorted, and after following all necessary procedures to resolve the issue, Amazon has denied my reimbursement claim.
Here’s a summary of the situation:
FBA Warehouse: DEX8
Shipments: FBA15JXSKPCY and FBA15JYBSMWP
Issue: Shortage of 21 units in both shipments
Actions Taken:
I submitted all required documentation, including shipment details, packing lists, Tax Invoice and tracking information.
I have opened multiple support tickets to follow up and have provided the necessary proof that the units were shipped and not received at the warehouse.
Despite these efforts, Amazon has denied the reimbursement claim, citing insufficient documentation or other reasons that do not align with the evidence provided.
I’m now at a loss, as I’ve done everything required and it seems like my claims are being dismissed unfairly. Has anyone else experienced a similar issue with warehouse DEX8 or faced denial after submitting documentation? If so, how did you resolve it, and is there anything else I can do to escalate this issue?
Any advice or insight would be greatly appreciated. Thanks in advance!
Subject: FBA Warehouse DEX8 Shortage – Denied Reimbursement Despite Submission of Documents and Multiple Tickets
Hello Amazon Seller Support,
I'm reaching out to share my frustration with an ongoing issue involving a shortage in my shipments at FBA warehouse DEX8. Two of my shipments have been significantly shorted, and after following all necessary procedures to resolve the issue, Amazon has denied my reimbursement claim.
Here’s a summary of the situation:
FBA Warehouse: DEX8
Shipments: FBA15JXSKPCY and FBA15JYBSMWP
Issue: Shortage of 21 units in both shipments
Actions Taken:
I submitted all required documentation, including shipment details, packing lists, Tax Invoice and tracking information.
I have opened multiple support tickets to follow up and have provided the necessary proof that the units were shipped and not received at the warehouse.
Despite these efforts, Amazon has denied the reimbursement claim, citing insufficient documentation or other reasons that do not align with the evidence provided.
I’m now at a loss, as I’ve done everything required and it seems like my claims are being dismissed unfairly. Has anyone else experienced a similar issue with warehouse DEX8 or faced denial after submitting documentation? If so, how did you resolve it, and is there anything else I can do to escalate this issue?
Any advice or insight would be greatly appreciated. Thanks in advance!
0 replies
Seller_INkjVojOSt8t4
A similar case happened to me. I lost 54 units in my two shipment IDs: FBA15JZX90FB and FBA15JS65PMH. The FBA Warehouse is DEX8. More than 4 mnth gone and Amazon is not providing any solution for this
Seller_AKtTdSM8e7VyJ
Have happened to me a lot of times, they did approved my claim as an exception for thr first time, since then i've been recording while packing the shipments, i believe having a video proof is a must and it is the most vital evidence that would make them reimburse you, since you do not have the video proof, i'd advice you to contact Seller support escalatipn department, they're a level higher than regular seller support, and they might be able to help, request seller support associate to escalate your case to a escalation department associate.
Seller_TuJeyYQR4XdKK
Instead selling on fba prefer selling & creating own website.
Seller_2p9IhmRgIxb39
I am faced similar issue to BOM7 FC but after completing 15 days from Pickup date,on 16th Day they issued reimbursement of aprx all units. 30 units still showing receiving status. upon claiming reimbursement of 30 units,They are saying allow us some time to update all units in inventory.Lets see..
Noor_Amazon_
Hello @Seller_Y6efEWNcykEZk,
Thanks for reaching out to the Forums.
Since the claim has been denied, I invite you to check out the FBA lost inventory reimbursement policy page in order to understand the criteria and eligibility as well as what is covered within this policy.
Regards,
Noor
