Address Verification problem! i need help
Hi all. I have a problem. i live outside USA and amazon dont want to send post card there.
They say, that my adress INVALID. it isnt true. My adress is CORRECT. Why they not send post card in Kazakhstan?
Address Verification problem! i need help
Hi all. I have a problem. i live outside USA and amazon dont want to send post card there.
They say, that my adress INVALID. it isnt true. My adress is CORRECT. Why they not send post card in Kazakhstan?
Seller_aV1Bh32hE0KND
Take a photo of how your Address is written under your Business Address in Seller Central and show your local post office Rep, or maybe they can give you a toll-free number to call to verify the correct address format and spelling from the US to Kazakhstan.
You could also look for an International Address/Format Validator website. There is one called Smarty .com (without the space) that may work. I think you can even put in the address coordinates.
Good luck, and keep us posted.
24 replies
Seller_FkV15gv2Vnaqh
Case ID: 12960874931
While i wait reply, i change my buisness adress format.
i delete word "Street from street name" and word house. maybe it will help but i am not sure.
i think usps may decline shipment with this word.
old adress format was
Street XXXX house xx x apt x
new format is
XXXX xx/x
apt x
maybe it will works.
Seller_aV1Bh32hE0KND
How can the address you entered be valid?
There is no Name or phone number which is required under your Account Info →Business Address and Phone Number.
Also, when you google the address you entered, it just comes up with the town.
Seller_FkV15gv2Vnaqh
i was delete my personal data from this screenshot by paint crop instrument
i dont want to show it here.
Seller_aV1Bh32hE0KND
I would add the word 'Street' back and see if that helps.
Have you also included your phone number with country code and then the +1?
Seller_FkV15gv2Vnaqh
hen you google the address you entered
i found a reason. inner translation was differnt.
my street name - Жангозина / Jangozina
but international post and google maps - Zhangozina....
ouch!
Ж in 1st symbol can translates differently((((( i will change it when they decline me again..
Seller_FkV15gv2Vnaqh
i am from Kazakhstan. our country code is +7
problem is in street name - 1st letter "Ж" of street name may translate to English like J or Zh.... Local post office don`t see problem in it, because they know what is it. US post office may use only Zh letter and when they see J they decline .....
street name Жангозина/Jangozina/Zhangozina
when amazon decline me again i will use Zh and all will be fine , i hope.
Seller_aV1Bh32hE0KND
The translation can often be tricky.
I sell on eBay as well, and I often get orders from Porto Rico that the post office can't verify and ship because it hasn't been entered in the correct format. Most of the time, I can google the address to find out how it needs to be formatted for the US mail and correct it.
Good Luck, and keep us posted.
Seller_FkV15gv2Vnaqh
Yes. Sometimes I see on my FBA orders the inscription "Postal address not deliverable" now I look at this problem from the other side))) I am very worried that this postcard can be delivered to Kazakhstan for about a month. Since it is quite far from the USA. Can you tell me what will happen With my account if a postcard from Amazon will delay and arrives after June 27?
Seller_FkV15gv2Vnaqh
Hi again! can you help me? i have only 1 attemption left(( .
43°12'35.1"N 76°36'16.7"E
How this adress spelling on English post language?
@Emet_Amazon can you also help me, if Medic will not have a time. It is very important for me. Please help.
Half of my street isn`t numbered on Google maps... (i put numbers by red digits on screenshot)
Red Arrow shows my home
Blue Arrow shows post office. They see my home from window!!! Why adress is invalid? ((((
Seller_FkV15gv2Vnaqh
Thank you. I see the same. What should i do if my home doesn`t shown on google maps? Will usps decline again? or not?
my home adress is Zhangozina 75/4 google can find only 75 house. what should i do in this situation? Is usps decline again?
Seller_aV1Bh32hE0KND
Have you tried reaching out to your post office? I would think they would be able to provide you with the correct format for the US.
Emet_Amazon
Hello @Seller_djOmIomoouKje,
This is Emet from Amazon to help you with your concerns.
Hi all. I have a problem. i live outside USA and amazon dont want to send post card there.
They say, that my adress INVALID. it isnt true. My adress is CORRECT. Why they not send post card in Kazakhstan?
Thank you for your post regarding concerns with requesting a postcard to confirm your address.
I would add the word 'Street' back and see if that helps.
Have you also included your phone number with country code and then the +1?
Can you tell me what will happen With my account if a postcard from Amazon will delay and arrives after June 27?
I wanted to thank @Medic for their support, I also wanted to confirm with you as this sounds like you were able to finally get your account info updated and were able to request a postcard? If you are waiting on the postcard, these can take about a week or more in some situations to receive.
If the verification cannot be confirmed by the 27th as noted, it may result in disruptions to your seller account until we can confirm compliance with these new requirement.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
