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Seller_m1K2JgvKy48rx

why is Amazon giving free replacements on a sealed item package???

why is Amazon giving free replacements on a sealed item package???

Some jerk got an item 1 week ago and paid for it...

today he got a free replacement, without my authorization...and without me being notified..

I only saw it in my orders list shipped out already because it is an FBA item.

i am not enrolled in Customer Service By Amazon (CSBA)

here is the order number 113-1793528-0625827 and previous order : 111-3336397-7333838

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7 replies
Fulfil Orders
Tags:FBA, Fulfilment Centre, Prime
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Seller_m1K2JgvKy48rx

why is Amazon giving free replacements on a sealed item package???

why is Amazon giving free replacements on a sealed item package???

Some jerk got an item 1 week ago and paid for it...

today he got a free replacement, without my authorization...and without me being notified..

I only saw it in my orders list shipped out already because it is an FBA item.

i am not enrolled in Customer Service By Amazon (CSBA)

here is the order number 113-1793528-0625827 and previous order : 111-3336397-7333838

Fulfil Orders
Tags:FBA, Fulfilment Centre, Prime
00
74 views
7 replies
Reply
0 replies
user profile
Seller_m1K2JgvKy48rx
In reply to: Seller_m1K2JgvKy48rx's post

@Susan @SEAmod please help me understand..

and like all fraudulent customer, no last name, just a first name..

could even be his pet's name " Leo"

why does Amazon not verify their customers? 3 step screening process, even a background check to make sure they are not fraudulent

01
user profile
Seller_Ej9F0gKcyVb1R
In reply to: Seller_m1K2JgvKy48rx's post

Is it possible that your product is set up for returnless refunds?

00
user profile
TaylorR_Amazon
In reply to: Seller_m1K2JgvKy48rx's post

Hello @Seller_m1K2JgvKy48rx, you can review the replacement reason in your replacements report. What reason is listed there?

Amazon may also issue replacements to customers returning FBA items meaning Amazon will ship a new item from your inventory free of charge to a customer.

  1. As a seller, you will not be charged fees or receive payment for a replacement order.
  2. Your payment and fees from the sale of the original item are unaffected by a replacement order.
  3. Customers can request a replacement only if the same item from your inventory is available.
  4. Customers must return the item that is being replaced.

Have you received the original item back to your inventory?

00
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user profile
Seller_m1K2JgvKy48rx

why is Amazon giving free replacements on a sealed item package???

why is Amazon giving free replacements on a sealed item package???

Some jerk got an item 1 week ago and paid for it...

today he got a free replacement, without my authorization...and without me being notified..

I only saw it in my orders list shipped out already because it is an FBA item.

i am not enrolled in Customer Service By Amazon (CSBA)

here is the order number 113-1793528-0625827 and previous order : 111-3336397-7333838

74 views
7 replies
Fulfil Orders
Tags:FBA, Fulfilment Centre, Prime
00
Reply
user profile
Seller_m1K2JgvKy48rx

why is Amazon giving free replacements on a sealed item package???

why is Amazon giving free replacements on a sealed item package???

Some jerk got an item 1 week ago and paid for it...

today he got a free replacement, without my authorization...and without me being notified..

I only saw it in my orders list shipped out already because it is an FBA item.

i am not enrolled in Customer Service By Amazon (CSBA)

here is the order number 113-1793528-0625827 and previous order : 111-3336397-7333838

Fulfil Orders
Tags:FBA, Fulfilment Centre, Prime
00
74 views
7 replies
Reply
user profile

why is Amazon giving free replacements on a sealed item package???

by Seller_m1K2JgvKy48rx

why is Amazon giving free replacements on a sealed item package???

Some jerk got an item 1 week ago and paid for it...

today he got a free replacement, without my authorization...and without me being notified..

I only saw it in my orders list shipped out already because it is an FBA item.

i am not enrolled in Customer Service By Amazon (CSBA)

here is the order number 113-1793528-0625827 and previous order : 111-3336397-7333838

Fulfil Orders
Tags:FBA, Fulfilment Centre, Prime
00
74 views
7 replies
Reply
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Seller_m1K2JgvKy48rx
In reply to: Seller_m1K2JgvKy48rx's post

@Susan @SEAmod please help me understand..

and like all fraudulent customer, no last name, just a first name..

could even be his pet's name " Leo"

why does Amazon not verify their customers? 3 step screening process, even a background check to make sure they are not fraudulent

01
user profile
Seller_Ej9F0gKcyVb1R
In reply to: Seller_m1K2JgvKy48rx's post

Is it possible that your product is set up for returnless refunds?

00
user profile
TaylorR_Amazon
In reply to: Seller_m1K2JgvKy48rx's post

Hello @Seller_m1K2JgvKy48rx, you can review the replacement reason in your replacements report. What reason is listed there?

Amazon may also issue replacements to customers returning FBA items meaning Amazon will ship a new item from your inventory free of charge to a customer.

  1. As a seller, you will not be charged fees or receive payment for a replacement order.
  2. Your payment and fees from the sale of the original item are unaffected by a replacement order.
  3. Customers can request a replacement only if the same item from your inventory is available.
  4. Customers must return the item that is being replaced.

Have you received the original item back to your inventory?

00
Follow this discussion to be notified about new activity
user profile
Seller_m1K2JgvKy48rx
In reply to: Seller_m1K2JgvKy48rx's post

@Susan @SEAmod please help me understand..

and like all fraudulent customer, no last name, just a first name..

could even be his pet's name " Leo"

why does Amazon not verify their customers? 3 step screening process, even a background check to make sure they are not fraudulent

01
user profile
Seller_m1K2JgvKy48rx
In reply to: Seller_m1K2JgvKy48rx's post

@Susan @SEAmod please help me understand..

and like all fraudulent customer, no last name, just a first name..

could even be his pet's name " Leo"

why does Amazon not verify their customers? 3 step screening process, even a background check to make sure they are not fraudulent

01
Reply
user profile
Seller_Ej9F0gKcyVb1R
In reply to: Seller_m1K2JgvKy48rx's post

Is it possible that your product is set up for returnless refunds?

00
user profile
Seller_Ej9F0gKcyVb1R
In reply to: Seller_m1K2JgvKy48rx's post

Is it possible that your product is set up for returnless refunds?

00
Reply
user profile
TaylorR_Amazon
In reply to: Seller_m1K2JgvKy48rx's post

Hello @Seller_m1K2JgvKy48rx, you can review the replacement reason in your replacements report. What reason is listed there?

Amazon may also issue replacements to customers returning FBA items meaning Amazon will ship a new item from your inventory free of charge to a customer.

  1. As a seller, you will not be charged fees or receive payment for a replacement order.
  2. Your payment and fees from the sale of the original item are unaffected by a replacement order.
  3. Customers can request a replacement only if the same item from your inventory is available.
  4. Customers must return the item that is being replaced.

Have you received the original item back to your inventory?

00
user profile
TaylorR_Amazon
In reply to: Seller_m1K2JgvKy48rx's post

Hello @Seller_m1K2JgvKy48rx, you can review the replacement reason in your replacements report. What reason is listed there?

Amazon may also issue replacements to customers returning FBA items meaning Amazon will ship a new item from your inventory free of charge to a customer.

  1. As a seller, you will not be charged fees or receive payment for a replacement order.
  2. Your payment and fees from the sale of the original item are unaffected by a replacement order.
  3. Customers can request a replacement only if the same item from your inventory is available.
  4. Customers must return the item that is being replaced.

Have you received the original item back to your inventory?

00
Reply
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