We’ve encountered a significant inconsistency within Amazon's listing interface regarding generic keywords, a crucial attribute for listing visibility and search ranking. Currently, Amazon Seller Support confirms that the limit for generic keywords is 200 bytes, but the listing interface allows up to 2500 characters across five lines. This discrepancy has resulted in multiple failed update attempts, as submissions are not being applied despite appearing within the allowed character space.

While bullet points and descriptions update correctly, changes to generic keywords—vital for boosting listing visibility—are not reflected. Additionally, some keywords that meet all policy requirements have mysteriously disappeared from listings after being updated, creating uncertainty around compliance and stability. Despite repeated inquiries, front-end support has only reiterated the 200-byte limit without addressing the interface inconsistency or the logic behind the expanded character space. This misalignment is wasting valuable time and resources, impacting our ability to compete effectively in search results.

To enhance usability and listing optimization, we respectfully request Amazon to:

1. Allow updates to generic keywords up to the full 2500-character space currently provided in the interface, as it seems the internal team is preventing these changes from being applied.

2. Clarify character limits and guidelines within the listing tool to avoid further confusion.

3. Improve front-end support responsiveness to ensure seller concerns are addressed thoroughly and effectively.

We encourage Amazon to act swiftly on this matter, allowing sellers to utilize the full character space for optimized visibility. Sellers experiencing similar issues, may share their experience.

Regards