Customers Reviews clearly in violation of community guidelines but never gets removed after being reported
I have two negative reviews that clearly violates community guidelines. One of them mentioned other retailor competitors' name and the other purely talks about Amazon's delivery issue. I have tried various ways to report them, including click the report button under the reviews, sending emails to community-help and trying to open cases (but all cases got automatically closed with unhelpful answers) . It's been more than a month, and no actions were taken by Amazon at all.
I wonder if Amazon is truly working on removing those inapproprite reviews for sellers. Can someone from Amazon please help take a look? I can send you those review details.
Customers Reviews clearly in violation of community guidelines but never gets removed after being reported
I have two negative reviews that clearly violates community guidelines. One of them mentioned other retailor competitors' name and the other purely talks about Amazon's delivery issue. I have tried various ways to report them, including click the report button under the reviews, sending emails to community-help and trying to open cases (but all cases got automatically closed with unhelpful answers) . It's been more than a month, and no actions were taken by Amazon at all.
I wonder if Amazon is truly working on removing those inapproprite reviews for sellers. Can someone from Amazon please help take a look? I can send you those review details.
3 replies
Seller_4zBzdtgCyS9EI
I can answer this one! Me! Me!
NO!
Seller_Hi7wbO2Kbo6bl
Nor will there be.
The community help email is just a placebo.
When Amazon removes product reviews it will be for reasons of their own. Never in response to seller request/demand.
Tatiana_Amazon
Hi @Seller_SZl8LgRPcDLFP,
Tatiana from Amazon here. Can you provide me with links to the specific reviews in question? I cannot guarantee any type of removal, but I would like to take a second look.
Tatiana
