Hello, I Have Sent identity verification documents and received an email reply saying it had been passed 4 times, but the status is still Inactive: United States. 1. I have checked at https://sellercentral.amazon.com/performance/notifications I see
Hello, I Have Sent identity verification documents and received an email reply saying it had been passed 4 times, but the status is still Inactive: United States.
1. I have checked at https://sellercentral.amazon.com/performance/notifications
I see that there is still Action Required: Verify your Selling on Amazon account : February 6, 2024
2. I sent the identity verification documents to the Amazon Seller Center and received an email confirming that the documents were ready for sale.
3. But the status still says United States: Inactive.
4. I suspect the system might be stuck because I already verified my identity and sent the documents.
and received an email reply that the document was passed, but on the page Action Required: Verify your Selling on Amazon account : February 6, 2024
Still stuck with the same problem. I sent documents to verify my identity and received an email saying it was passed. I've done this 4 times already.
Every time the Action Required: Verify your Selling on Amazon account : February 6, 2024 still hasn't disappeared.
I sent the product to FBA AMAZON, ready to sell, but the status is Inactive at united states.
Please help me. I have resent the document like this 4 times and received an email reply that the document passed all 4 times.
But Action Required: Verify your Selling on Amazon account : February 6, 2024 still hasn't disappeared.
And the status of United States: Inactive is on. The system is probably stuck.
note
1. I have turned all vacation status OFF, but it is still Inactive.
2. I have updated company information. Everything is complete. On the Account info page, no action is required.
3. I have edited the credit card payment and Deposit system to be matches all identity verification documents.
Thank you very much.
Best regards
Hello, I Have Sent identity verification documents and received an email reply saying it had been passed 4 times, but the status is still Inactive: United States. 1. I have checked at https://sellercentral.amazon.com/performance/notifications I see
Hello, I Have Sent identity verification documents and received an email reply saying it had been passed 4 times, but the status is still Inactive: United States.
1. I have checked at https://sellercentral.amazon.com/performance/notifications
I see that there is still Action Required: Verify your Selling on Amazon account : February 6, 2024
2. I sent the identity verification documents to the Amazon Seller Center and received an email confirming that the documents were ready for sale.
3. But the status still says United States: Inactive.
4. I suspect the system might be stuck because I already verified my identity and sent the documents.
and received an email reply that the document was passed, but on the page Action Required: Verify your Selling on Amazon account : February 6, 2024
Still stuck with the same problem. I sent documents to verify my identity and received an email saying it was passed. I've done this 4 times already.
Every time the Action Required: Verify your Selling on Amazon account : February 6, 2024 still hasn't disappeared.
I sent the product to FBA AMAZON, ready to sell, but the status is Inactive at united states.
Please help me. I have resent the document like this 4 times and received an email reply that the document passed all 4 times.
But Action Required: Verify your Selling on Amazon account : February 6, 2024 still hasn't disappeared.
And the status of United States: Inactive is on. The system is probably stuck.
note
1. I have turned all vacation status OFF, but it is still Inactive.
2. I have updated company information. Everything is complete. On the Account info page, no action is required.
3. I have edited the credit card payment and Deposit system to be matches all identity verification documents.
Thank you very much.
Best regards
0 replies
LeviDylan_Amazon
Hello @Seller_7HBnuaSTQvLM6,
Thank you for reaching out here on the Forums.
I see that despite your attempts to verify your account it remains inactive and you have questions about how to resolve this.
So that I am able to assist you the best, I am engaging a Community Manager to review this situation further. Also, could you share any case ID's about this issue, so we can take a look?
If you have any other questions or updates to provide, please feel free to respond here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Josh_Amazon
Hello @Seller_7HBnuaSTQvLM6,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your account. I can see that you have opened 2 recent cases with Seller Support ending in 8501 and 1841, which are still in progress, so at this moment, please continue with the support provided on each of the cases until our team provides a resolution. After the cases have been resolved, if you still need more help you can let us know through the forums channel, however, at this moment our team is still reviewing your situation and looking for a resolution, so please refrain from creating new posts until the cases have been resolved.
Kind regards,
-Josh
