Buyer continues to order and cancel repeatedly. Can I block them somehow?
I’m reaching out regarding a recurring issue with a customer who has ordered and canceled the same item nine times over the past four months. Each time, the cancellation request comes after the warehouse has already picked, packed, and printed postage, creating unnecessary hassle and logistical challenges.
Given the nature of our products—intimate items that cannot be returned—we go out of our way to accommodate cancellations until the very last moment before shipment. However, this pattern of behavior seems excessive and potentially intentional. It’s unlikely this is simply an indecisive buyer, given the frequency and duration of these cancellations.
I’d like to understand what recourse we have to block this buyer from purchasing this listing to prevent further disruption. It seems unreasonable that we would have to continue allowing this pattern to repeat. Any guidance on how to handle this situation would be greatly appreciated.
Looking forward to your advice.
Buyer continues to order and cancel repeatedly. Can I block them somehow?
I’m reaching out regarding a recurring issue with a customer who has ordered and canceled the same item nine times over the past four months. Each time, the cancellation request comes after the warehouse has already picked, packed, and printed postage, creating unnecessary hassle and logistical challenges.
Given the nature of our products—intimate items that cannot be returned—we go out of our way to accommodate cancellations until the very last moment before shipment. However, this pattern of behavior seems excessive and potentially intentional. It’s unlikely this is simply an indecisive buyer, given the frequency and duration of these cancellations.
I’d like to understand what recourse we have to block this buyer from purchasing this listing to prevent further disruption. It seems unreasonable that we would have to continue allowing this pattern to repeat. Any guidance on how to handle this situation would be greatly appreciated.
Looking forward to your advice.
0 replies
Seller_z3XfkorVSmnEY
Unfortunately Amazon does not have a way for us 3P sellers to block buyers. You can report them, but I doubt anything will change.
Is it feasible to pull their future order(s) aside and not ship until the last minute -- or even the day after it should be shipped (assuming your account can handle one late shipping ding)?
Seller_DldMNZxmJuuVp
If you are sharing a listing with another seller, it may be them doing it in order to win the buybox.
Seller_Sram36TnVt73c
Maybe @Sandy_Amazon can get some order IDs from you to investigate the behavior you are encountering?
He/She has been good at this kind of thing in the past.
Sandy_Amazon
Hi @Seller_SV3BzBufuMSWd
Sandy from the Community Manager team here!
Unfortunately, it is not possible to block a specific customer from placing orders against your selling account.
However, you can send me the order IDs and I can investigate if this is a potential competitor. Please send me some order IDs, or seller support cases you may have.
Best,
Sandy
Seller_jDBIXSKlN1wEw
I have dealt with these situations many times in the past. It is 100% a competitor, why would any buyer use their own CC to buy items and tie up their money like that? This is likely a blackhat operator from overseas, this site is FULL of that nonsense.
They have a very SHORT attention span. I am going to email them and tell them to C & D or we will escalate. Cancel any order you see from them. Report to Amazon. CLOSE the listing for a few days until they forget about you.
It's like everything else. Evil people always search for the easy targets. Don't be one and they will go away if you are persistent.
Seller_8ESHZD3bXlVUv
I'm assuming the problem happens because you're partially through the shipping process when the customer cancels. Try this: Go to your shipping settings, then click on the General tab. Make sure you've set your auto-cancellation time to occur in a reasonable window for your internal processes of shipping. Customers cannot auto-cancel orders after this window has elapsed, you must approve the cancellation, and you can opt to not cancel. Just don't allow yourself to start the shipping process until that window has elapsed. It should eliminate much of the issues I think.
Seller_942hpZlQ9PowC
When that happens next time, just immediately repost the item, let their order linger till they cancel as it wont count against you, that way your item is always listed as long as that same "someone" keeps buying and canceling.
