2 Weeks - Same Issue - Unable to Add Backup Charge Method in Amazon Advertising
I have had an issue for over 2 weeks and am unable to add a backup charge method or use my positive seller account balance to let me advertise again, the case has been live for 2 weeks and this is a huge issue. I have tried numerous browsers and when I click change payment profile it just spins and never loads. Advertising support has escalated the case but no feedback and same issue
2 Weeks - Same Issue - Unable to Add Backup Charge Method in Amazon Advertising
I have had an issue for over 2 weeks and am unable to add a backup charge method or use my positive seller account balance to let me advertise again, the case has been live for 2 weeks and this is a huge issue. I have tried numerous browsers and when I click change payment profile it just spins and never loads. Advertising support has escalated the case but no feedback and same issue
0 replies
Connor_Amazon
Hi @Seller_WpG8dtjUi3T9Z
Connor from Amazon here, thanks for reaching out.
Have you tried to update the payment method from our seller app? Also, you said you tried different browsers, did you clear the cache and cookies on those prior logging in?
I am happy to take a look at the case if you can share the ID here.
Let me know if you still need help,
Connor
