Product Authenticity Complain
Amazon has raised product authenticity complaint against one of my product which i manufacture by myself and have submitted all the required documents for the same. But the amazon team has not yet lifted the complaint yet. This kind of practice is hampering the sales experience on amazon.
Product Authenticity Complain
Amazon has raised product authenticity complaint against one of my product which i manufacture by myself and have submitted all the required documents for the same. But the amazon team has not yet lifted the complaint yet. This kind of practice is hampering the sales experience on amazon.
0 replies
Seller_u1AdBEcsHujAa
Hello @Coral_Paints,
Thank you for reaching out to the Seller Forums Community.
This is Kavi from Amazon and I’m here to assist you.
From your post, we understand that you need help with authenticity complaint received on the product.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of latest performance notification received in your Seller Central about the issue in hand, so that we can guide you better.
Please follow the steps below:
Go to your Seller Central Account < Performance < Select Performance Notification.
If you want to learn more about Amazon’s policies on the sale of counterfeit items, you can refer to the following Seller Central help pages:
– Amazon Anti-Counterfeiting Policy
– Policies and Agreements
– Amazon Services Business Solutions Agreement
Kindly feel free to post on the same thread for any further assistance.
Regards,
Kavi
