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Seller_NXPSn9SAcXQEy

My product has stock, is available but on its listing it says it is unavailable

Hello, I have sent my product, it is available, but the listing page says it is not.

My product ASIN is B0C3NSLTFF and the listing link is this:

https://www.amazon.com/dp/B0C3NSLTFF

I checked the start / launch dates and they are good. I live in the US, the same place where the product should be available.

Here are the screenshot to help:

imgimgimg

I have contacted Amazon support three times (last time was CASE 13163839601). Which they do not seem to understand what my problem is and keep asking about MCF (which is not what I want to do).

46 views
9 replies
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Seller_NXPSn9SAcXQEy

My product has stock, is available but on its listing it says it is unavailable

Hello, I have sent my product, it is available, but the listing page says it is not.

My product ASIN is B0C3NSLTFF and the listing link is this:

https://www.amazon.com/dp/B0C3NSLTFF

I checked the start / launch dates and they are good. I live in the US, the same place where the product should be available.

Here are the screenshot to help:

imgimgimg

I have contacted Amazon support three times (last time was CASE 13163839601). Which they do not seem to understand what my problem is and keep asking about MCF (which is not what I want to do).

Create and Manage Listings
Tags:Add a product
10
46 views
9 replies
Reply
9 replies
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_NXPSn9SAcXQEy's post

I have had several of the same issues over the years. Amazon is not easy to deal with. As I recall I replied to my latest case with a "PLEASE ESCALATE to someone that reads and understands English".

I'm not 'subtle' sometimes but eventually they found the glitch causing the problem

Good luck, it's Amazon, you're going to need it!

00
user profile
Seller_8jxcGYEW8NzNK
In reply to: Seller_NXPSn9SAcXQEy's post

They won't be able to help. We asked for support and they replied that it's our responsibility to DELETE the ASIN and add it Again.

We're being charged Long Term Storage fees for 2 years for some of these items and no refund is being provided.

This was their message

"There are instances where, for example, when a listing may show as active in an account but not be active or searchable on the live site. However, as I stated, it is the responsibility of each seller to make sure that the offerings are displaying on our live site to their liking as we do not have the ability to constantly monitor every listing from every seller to make sure their status matches up. "

Misleading sellers with ACTIVE status when product is UNAVAILABLE is not their concern.

00
user profile
Rose_Amazon
In reply to: Seller_NXPSn9SAcXQEy's post

Hi @OVERDOS3D_LLC,

Thanks for the post. Looks like you received some nuggets of advice from the other Sellers on this post.

Checking in to see if you are all set.

Thanks in advance.

Rose_Amazon

00
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user profile
Seller_NXPSn9SAcXQEy

My product has stock, is available but on its listing it says it is unavailable

Hello, I have sent my product, it is available, but the listing page says it is not.

My product ASIN is B0C3NSLTFF and the listing link is this:

https://www.amazon.com/dp/B0C3NSLTFF

I checked the start / launch dates and they are good. I live in the US, the same place where the product should be available.

Here are the screenshot to help:

imgimgimg

I have contacted Amazon support three times (last time was CASE 13163839601). Which they do not seem to understand what my problem is and keep asking about MCF (which is not what I want to do).

46 views
9 replies
Create and Manage Listings
Tags:Add a product
10
Reply
user profile
Seller_NXPSn9SAcXQEy

My product has stock, is available but on its listing it says it is unavailable

Hello, I have sent my product, it is available, but the listing page says it is not.

My product ASIN is B0C3NSLTFF and the listing link is this:

https://www.amazon.com/dp/B0C3NSLTFF

I checked the start / launch dates and they are good. I live in the US, the same place where the product should be available.

Here are the screenshot to help:

imgimgimg

I have contacted Amazon support three times (last time was CASE 13163839601). Which they do not seem to understand what my problem is and keep asking about MCF (which is not what I want to do).

Create and Manage Listings
Tags:Add a product
10
46 views
9 replies
Reply
user profile

My product has stock, is available but on its listing it says it is unavailable

by Seller_NXPSn9SAcXQEy

Hello, I have sent my product, it is available, but the listing page says it is not.

My product ASIN is B0C3NSLTFF and the listing link is this:

https://www.amazon.com/dp/B0C3NSLTFF

I checked the start / launch dates and they are good. I live in the US, the same place where the product should be available.

Here are the screenshot to help:

imgimgimg

I have contacted Amazon support three times (last time was CASE 13163839601). Which they do not seem to understand what my problem is and keep asking about MCF (which is not what I want to do).

Create and Manage Listings
Tags:Add a product
10
46 views
9 replies
Reply
9 replies
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Seller_kIukTwdhvntAp
In reply to: Seller_NXPSn9SAcXQEy's post

I have had several of the same issues over the years. Amazon is not easy to deal with. As I recall I replied to my latest case with a "PLEASE ESCALATE to someone that reads and understands English".

I'm not 'subtle' sometimes but eventually they found the glitch causing the problem

Good luck, it's Amazon, you're going to need it!

00
user profile
Seller_8jxcGYEW8NzNK
In reply to: Seller_NXPSn9SAcXQEy's post

They won't be able to help. We asked for support and they replied that it's our responsibility to DELETE the ASIN and add it Again.

We're being charged Long Term Storage fees for 2 years for some of these items and no refund is being provided.

This was their message

"There are instances where, for example, when a listing may show as active in an account but not be active or searchable on the live site. However, as I stated, it is the responsibility of each seller to make sure that the offerings are displaying on our live site to their liking as we do not have the ability to constantly monitor every listing from every seller to make sure their status matches up. "

Misleading sellers with ACTIVE status when product is UNAVAILABLE is not their concern.

00
user profile
Rose_Amazon
In reply to: Seller_NXPSn9SAcXQEy's post

Hi @OVERDOS3D_LLC,

Thanks for the post. Looks like you received some nuggets of advice from the other Sellers on this post.

Checking in to see if you are all set.

Thanks in advance.

Rose_Amazon

00
Follow this discussion to be notified about new activity
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_NXPSn9SAcXQEy's post

I have had several of the same issues over the years. Amazon is not easy to deal with. As I recall I replied to my latest case with a "PLEASE ESCALATE to someone that reads and understands English".

I'm not 'subtle' sometimes but eventually they found the glitch causing the problem

Good luck, it's Amazon, you're going to need it!

00
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_NXPSn9SAcXQEy's post

I have had several of the same issues over the years. Amazon is not easy to deal with. As I recall I replied to my latest case with a "PLEASE ESCALATE to someone that reads and understands English".

I'm not 'subtle' sometimes but eventually they found the glitch causing the problem

Good luck, it's Amazon, you're going to need it!

00
Reply
user profile
Seller_8jxcGYEW8NzNK
In reply to: Seller_NXPSn9SAcXQEy's post

They won't be able to help. We asked for support and they replied that it's our responsibility to DELETE the ASIN and add it Again.

We're being charged Long Term Storage fees for 2 years for some of these items and no refund is being provided.

This was their message

"There are instances where, for example, when a listing may show as active in an account but not be active or searchable on the live site. However, as I stated, it is the responsibility of each seller to make sure that the offerings are displaying on our live site to their liking as we do not have the ability to constantly monitor every listing from every seller to make sure their status matches up. "

Misleading sellers with ACTIVE status when product is UNAVAILABLE is not their concern.

00
user profile
Seller_8jxcGYEW8NzNK
In reply to: Seller_NXPSn9SAcXQEy's post

They won't be able to help. We asked for support and they replied that it's our responsibility to DELETE the ASIN and add it Again.

We're being charged Long Term Storage fees for 2 years for some of these items and no refund is being provided.

This was their message

"There are instances where, for example, when a listing may show as active in an account but not be active or searchable on the live site. However, as I stated, it is the responsibility of each seller to make sure that the offerings are displaying on our live site to their liking as we do not have the ability to constantly monitor every listing from every seller to make sure their status matches up. "

Misleading sellers with ACTIVE status when product is UNAVAILABLE is not their concern.

00
Reply
user profile
Rose_Amazon
In reply to: Seller_NXPSn9SAcXQEy's post

Hi @OVERDOS3D_LLC,

Thanks for the post. Looks like you received some nuggets of advice from the other Sellers on this post.

Checking in to see if you are all set.

Thanks in advance.

Rose_Amazon

00
user profile
Rose_Amazon
In reply to: Seller_NXPSn9SAcXQEy's post

Hi @OVERDOS3D_LLC,

Thanks for the post. Looks like you received some nuggets of advice from the other Sellers on this post.

Checking in to see if you are all set.

Thanks in advance.

Rose_Amazon

00
Reply
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