I always receive return products that are different from the products I sell, Amazon will not make any response to this
The products I sell are very expensive because their production cost is very high and they are replaceable car screens. I have 30% of customers who do not read product information and manuals, resulting in approximately 30% of products being returned.
Because most return products are reusable and very expensive, we will recycle the returned products, inspect them, and sell them on second-hand platforms. But during the recycling process, we found that some of the packaging was ours but the products inside were exchanged. our sales method is FBA.
I'm really shocked. These people purchased my brand new product, installed it, put the old car monitor in the packaging of my product, and then returned it as defective. They got a free expensive product, I lost an expensive brand new product, and got a piece of junk. And I also lost Amazon's service fees, including advertising fees, FBA shipping fees, and sales commissions, in addition to paying additional return service fees.
I tried to seek help from Amazon, but they didn't respond to me. They requested me to provide the shipping label for their return products, but when I retrieved the product, their shipping label had already been destroyed by Amazon for privacy reasons. So this is a vicious cycle, Amazon won't provide me with any help.
I want to know if anyone has encountered the same thing? How can I seek help?These people bring me losses of over $2000 per month, which is too high.
I always receive return products that are different from the products I sell, Amazon will not make any response to this
The products I sell are very expensive because their production cost is very high and they are replaceable car screens. I have 30% of customers who do not read product information and manuals, resulting in approximately 30% of products being returned.
Because most return products are reusable and very expensive, we will recycle the returned products, inspect them, and sell them on second-hand platforms. But during the recycling process, we found that some of the packaging was ours but the products inside were exchanged. our sales method is FBA.
I'm really shocked. These people purchased my brand new product, installed it, put the old car monitor in the packaging of my product, and then returned it as defective. They got a free expensive product, I lost an expensive brand new product, and got a piece of junk. And I also lost Amazon's service fees, including advertising fees, FBA shipping fees, and sales commissions, in addition to paying additional return service fees.
I tried to seek help from Amazon, but they didn't respond to me. They requested me to provide the shipping label for their return products, but when I retrieved the product, their shipping label had already been destroyed by Amazon for privacy reasons. So this is a vicious cycle, Amazon won't provide me with any help.
I want to know if anyone has encountered the same thing? How can I seek help?These people bring me losses of over $2000 per month, which is too high.
0 replies
Seller_c9lY8wF1Vo61O
You can find the original tracking ID for all orders on Amazon. But if they are asking about the return shipping label, I don't think that I have seen it for any FBA seller.
Xander_Amazon
SadKHD - have you submitted a SAFE-T claim for these kind of returns?
Seller_Sram36TnVt73c
They want to see the packing slip that came with the return not the shipping label you used to ship it to the customer
Seller_v2bkIPsWJQHOn
Each return has an LPN number and a barcode. Take a picture of everything including this barcode and send to Amazon. They should be able to trace the order. You can use this LPN number to see the order information too.
Xander_Amazon
Thank you A1 - I wanted to highlight this as a best practice, and thank you for also sharing how you respond to claims.
Xander_Amazon
Please let us know any updates after making improvements!
Seller_roNdLQpqbVoOH
If you have to ask that, you don't read the forums often enough.
The forums are full of sad, unbelievable, outrageous (pick an adjective) stories detailing Amazon's methods of clearing the way for buyer fraud.
Amazon customers travel a rainbow-framed, rose-petal-strewn path, while sellers must navigate a minefield-like course replete with hoops, hurdles, tire spikes, and detours.
The ONLY answer for those sellers dealing with this is...when the negatives start to outweigh the positives (which they don't now or you wouldn't still be here), you must make the tough decision to leave the platform.
To choose to stay means you are accepting this kind of treatment from Amazon, because nothing will change on their end.
Seller_08TZq9sOIaGvv
oh my, that is bad. I could probably solve this for you, but free advice is worth exactly what you pay. As Blagojevich said, I'm not giving this away. I also sell DIY items and my returns rate was also high until I put into place some essential processes, now they are negligible. If I can save you 2K a month, I would need 5K and I would guarantee it would pay for itself within 3 months! i don't need the money, so if you pass I am relived less work for me!
Seller_Pv5A8fAWNxIoW
FBM - that way, you handle the end return process as the items will come back to you, and you can offer partial refunds or none at all. You then have all the material to fight a dispute in hand. You will still lose some safety claims, but at least you have more control.
Seller_RClwXXLQjUdPk
Switch to FBM and request prepaid return label exemption for items over $100.00. You will find that many of your return requests vanish when they have to pay to ship it back.
