Receving COD Orders without Mobile Number. Should you Ship ?
Hello Fellow Sellers
I am writing this as a new seller I have received 4 Easyship COD orders on which there is no mobile number provided by customer, 2 of them seem to have incomplete address as well. Upon checking this on amazon's "report a Suspicious order link" I received an email please do not ship those orders as they may be potentially abusive or fake, they will automatically cancel and any cancellation fees charged will be refunded within 15 days. but it's affecting my account health as I received a notification that the account may be at a risk of deactivation due to fulfillment percentage being very high where amazon's bar is only at 2%.
My Question is how one can ship the orders knowing they are fake and will be lost. and weather amazon should work on their policy to provide mobile numbers compulsory or don't accept the order. its such a simple implementation but makes sellers process much easier.
Please share your thoughts on it! & If any of you has faced the same issue and what's is the solution to it.
Thank You
Receving COD Orders without Mobile Number. Should you Ship ?
Hello Fellow Sellers
I am writing this as a new seller I have received 4 Easyship COD orders on which there is no mobile number provided by customer, 2 of them seem to have incomplete address as well. Upon checking this on amazon's "report a Suspicious order link" I received an email please do not ship those orders as they may be potentially abusive or fake, they will automatically cancel and any cancellation fees charged will be refunded within 15 days. but it's affecting my account health as I received a notification that the account may be at a risk of deactivation due to fulfillment percentage being very high where amazon's bar is only at 2%.
My Question is how one can ship the orders knowing they are fake and will be lost. and weather amazon should work on their policy to provide mobile numbers compulsory or don't accept the order. its such a simple implementation but makes sellers process much easier.
Please share your thoughts on it! & If any of you has faced the same issue and what's is the solution to it.
Thank You
0 replies
Seller_is03X1skCPEs4
don't ship the product to buyer. You will receive Reimbursement Cancellation fee with in 15 business days and also reverse the matric after approve the reimbursement of cancellation fee.
Seller_lFg7VUzl8pJZA
In Easyship, sellers are not shared phone number of buyers. It is not your concern whether it is a prepaid or COD order. You have to ship it positively, otherwise your account health will suffer.
Pack and hand over to ATS on schedule date without fail.
Seller_P5Hr97w9Zhvyd
have you "report a Suspicious order" and submit with order ID ???
Seller_0nmf0whtCub1y
Do not ship orders which are marked suspicious. Let them get cancelled automatically. Ideally cancellation fee should be reimbursed within 15 days but Amazon does not reimburse it in time and you have to keep fighting for it till months. But it is still better than getting your inventory stuck in transit or lost or stolen as most of the frauds are COD orders.
Keep track of the orders when they are cancelled and raise a case through this link : https://sellercentral.amazon.in/help/hub/solution/WF_EasyShipReturnRefundCancellation
Select others and mention the details. Then attach screenshot of the email you received asking you not to ship the order and get a confirmation that cancellation fee will be reimbursed within 15 days.
Cancellation fee may or may not be reimbursed within the stipulated time period. If it is reimbursed then it is good otherwise, raise a case again against the order id whose fee is not reimbursed and then wait for 15 BUSINESS DAYS again.
You need to keep track of orders whose fee is reimbursed and to do that there is no way as in reimbursement the order ID is not mentioned so it is possible that you may have more than one orders with same reimbursement amount and one gets reimbursed and others do not. Then when you raise the case they will tell you fee is already reimbursed which is actually not reimbursed and is for the other order. Then fight again and again till the fee is reimbursed.
Keep this cycle going till your fee is reimbursed or you are frustrated enough to quit selling on Amazon.
Have a nice day!
Seller_FHVePVaeu5nbC
On the health section, there is option to connect with the health manager. Talk to them and explain them. They might be able to fix your account health.
