Hello Amazon Seller Community and Support Team,

I’d like to report a very frustrating experience I just had with Seller Support.

Today, I was in a live chat regarding a product type update. I sent my message at 2:21 PM, and the support agent responded at 2:23 PM. While I was reviewing and preparing to respond (which took barely a minute), the agent disconnected the chat at 2:24 PM—without asking if I was still there or giving any warning.

Here’s the part that really bothers me:

• This was less than 60 seconds after their last message.

• I was actively typing a follow-up.

• There was no patience, no professional courtesy.

This is not the first time this has happened. I’ve had multiple cases where the associate ended the session prematurely just because I took more than a few seconds to respond. We sellers are trying to solve real problems, often with complex details, and need time to carefully read and type. Being cut off mid-conversation like this is not just inconvenient—it's disrespectful and disruptive to our workflow.

Please take this seriously. If Amazon wants sellers to rely on support, support needs to be reliable. This kind of behavior erodes trust.

Attaching the screenshot for reference.

Has anyone else experienced this?