UK account suspended due to AVD violations; any possibility of reinstatement?
Hello,
My UK account was suspended for a few AVD violations - I had shipped a few orders that required AVD delivery, without it. I was getting warnings, and had decided to convert all of these listings to FBA - this way, the AVD could be done automatically / by Amazon. Unfortunately, during the process of shipping the goods to FBA, my account got another AVD violation and I was suspended.
It has been some months. On the appeals page they kept asking for proof I had used AVD, which I couldn’t provide. They eventually said:
“After reviewing your account and the information that you provided, we have decided that your ability to sell seller-fulfilled items will remain deactivated.”
This implies I would be able to sell again on Amazon, but only via FBA. My question is, how do I move forward with doing so?
All my other accounts are fine and I can sell as normal on them.
Can anybody assist in moving forward with this? I need to sell again on the UK site, one way or another. Is there anybody I can contact who won’t send a copy and paste response?
Thank you.
UK account suspended due to AVD violations; any possibility of reinstatement?
Hello,
My UK account was suspended for a few AVD violations - I had shipped a few orders that required AVD delivery, without it. I was getting warnings, and had decided to convert all of these listings to FBA - this way, the AVD could be done automatically / by Amazon. Unfortunately, during the process of shipping the goods to FBA, my account got another AVD violation and I was suspended.
It has been some months. On the appeals page they kept asking for proof I had used AVD, which I couldn’t provide. They eventually said:
“After reviewing your account and the information that you provided, we have decided that your ability to sell seller-fulfilled items will remain deactivated.”
This implies I would be able to sell again on Amazon, but only via FBA. My question is, how do I move forward with doing so?
All my other accounts are fine and I can sell as normal on them.
Can anybody assist in moving forward with this? I need to sell again on the UK site, one way or another. Is there anybody I can contact who won’t send a copy and paste response?
Thank you.
26 replies
Seller_esvgLzKXw2YAl
Maybe it’s me, but what on earth do you mean by AVD violations?
As to what you need to do, it’s fairly simple, you need to use FBA going forward.
If you don’t how to use FBA, then I suggest that you go look at Seller University, where it gives a fairly decent overview of using the service.
Seller_D54vpKUlvgsZf
Yes I understand this, I understand WHY they suspended the account - I ask, how to go about using Amazon solely via FBA, which they have implied I would be able to do; when the account in question is ‘deactivated’ and my listings search supressed?
Seller_SITNVuZK87zGK
Try managingdirector@ email address to try to get an answer
If that fails, you’d have to try mediation
Seller_D54vpKUlvgsZf
After reviewing your account and the information that you provided, we have decided that your ability to sell seller-fulfilled items will remain deactivated.
Why did this happen?
We have taken this measure because despite a prior warning and the deactivation of your ability to sell seller-fulfilled items, you have continued shipping age-restricted products without using a permitted Age Verification on Delivery (AVD) service and failed to submit evidence or documentation demonstrating that your account has not violated our Age Verification on Delivery (AVD) policy. As required by Amazon policy, age-restricted products must be shipped using a permitted Age Verification on Delivery (AVD) service.
Where can I find more information about this policy?
To learn more about this policy, review the applicable policy page depending on the age-restricted product type you sell:
– For more information on e-cigarettes and related products, go to “Verification on Delivery Related Guidance - e-cigarettes and related products”:
https://sellercentral.amazon.co.uk/gp/help/G8SC55HK3ZJJDMBJ
– For more information on alcohol products, go to “Age Verification on Delivery Related Guidance - Alcohol”:
https://sellercentral.amazon.co.uk/gp/help/G7UCQ6RPZYGBXVQM
– For more information on bladed products, go to “Listing guidelines for bladed products”:
https://sellercentral.amazon.co.uk/gp/help/help.html?itemID=201852820
What happens if I do not send the required information?
As stated in our previous communication, your ability to sell seller-fulfilled items will not be reactivated without proof of compliance with our policies.
To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the Amazon Seller app for iOS:
– Download the Amazon Seller app for Android:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Sincerely,
Seller Performance team
https://www.amazon.co.uk
Seller_7VbclcPFFRTnc
And screenshot your deactivation notice banner on your account
As well as settings - account info - account status
Seller_D54vpKUlvgsZf
Hmm account status valid?? What does this mean?
Seller_7VbclcPFFRTnc
Have you spoken with an account health specialist on that link ?
Seller_D54vpKUlvgsZf
Yes but only via the appeals messages, and I just get the same response copied and pasted. Getting them to call me doesn’t work, my phone never rings
Seller_7VbclcPFFRTnc
As above, contact MD
My advice going forward would be to speak with your parents for advice
They sell the same products here on amazon and therefore they know the requirements
Ask them what you need to do to meet legal and amazon requirements
I know from previous threads you didn’t want their accountants advice etc , but they seem to be doing OK so listen to them - no lecture intended
Seller_D54vpKUlvgsZf
Thanks, this I guess is my only option. Do you know the full email for the MD?
Seller_SITNVuZK87zGK
That suggests your account itself is still valid. What does it say on the Account Information page under Account Status?
Seller_INZJWdPDoSgu8
Hello, Our account has been suspended many times before and its always a nightmare to get it back. Sometimes can take months to be reactivated. Amazon eventually opens it but the last time it took 6 months. I ended using Amazon attorney to deal with them as I had no patience to deal with them anymore. I used the appeal guru, but I guess all are fine. They have different way to deal with the performance team and sometimes they go directly avoiding performance. I suggest you to keep on trying as they will re-open you eventually. I would hate to be in this situation ever again. Amazon can be brutal in this way, the attitude is its my house, my rules. Attorney told me not to put ever again everything in one basket. I am now working on this. Good luck and kind regards
Maja_Amazon
Hello connoisseur_terpenes!
Let me transfer your thread to Account Health Category for better assistance.
Best,
Maja
Seller_u1AdBEcsHujAa
Hello @connoisseur_terpenes,
Thank you for reaching out to the Seller Forums Community.
This is Kavi from Amazon and I’m here to assist you.
From your post, we understand that you need help with Account Deactivation.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of initial performance notification received in your Seller Central at the time of account deactivation.
To gain a clearer understanding of the issue, could you provide detailed information about the issue. This would enable us to review it and offer more comprehensive insights on the matter.
Please follow the steps below:
Go to your Seller Central Account < Performance < Select Performance Notification
Meanwhile, please go to Age Verification on Delivery Related Policy for more details.
Kindly feel free to post on the same thread for any further assistance.
Regards,
Kavi
