UK account suspended due to AVD violations; any possibility of reinstatement?
Hello,
My UK account was suspended for a few AVD violations - I had shipped a few orders that required AVD delivery, without it. I was getting warnings, and had decided to convert all of these listings to FBA - this way, the AVD could be done automatically / by Amazon. Unfortunately, during the process of shipping the goods to FBA, my account got another AVD violation and I was suspended.
It has been some months. On the appeals page they kept asking for proof I had used AVD, which I couldn’t provide. They eventually said:
“After reviewing your account and the information that you provided, we have decided that your ability to sell seller-fulfilled items will remain deactivated.”
This implies I would be able to sell again on Amazon, but only via FBA. My question is, how do I move forward with doing so?
All my other accounts are fine and I can sell as normal on them.
Can anybody assist in moving forward with this? I need to sell again on the UK site, one way or another. Is there anybody I can contact who won’t send a copy and paste response?
Thank you.
UK account suspended due to AVD violations; any possibility of reinstatement?
Hello,
My UK account was suspended for a few AVD violations - I had shipped a few orders that required AVD delivery, without it. I was getting warnings, and had decided to convert all of these listings to FBA - this way, the AVD could be done automatically / by Amazon. Unfortunately, during the process of shipping the goods to FBA, my account got another AVD violation and I was suspended.
It has been some months. On the appeals page they kept asking for proof I had used AVD, which I couldn’t provide. They eventually said:
“After reviewing your account and the information that you provided, we have decided that your ability to sell seller-fulfilled items will remain deactivated.”
This implies I would be able to sell again on Amazon, but only via FBA. My question is, how do I move forward with doing so?
All my other accounts are fine and I can sell as normal on them.
Can anybody assist in moving forward with this? I need to sell again on the UK site, one way or another. Is there anybody I can contact who won’t send a copy and paste response?
Thank you.
26 replies
Seller_esvgLzKXw2YAl
Maybe it’s me, but what on earth do you mean by AVD violations?
As to what you need to do, it’s fairly simple, you need to use FBA going forward.
If you don’t how to use FBA, then I suggest that you go look at Seller University, where it gives a fairly decent overview of using the service.
Seller_D54vpKUlvgsZf
AVD is age verified delivery.
I know how to use FBA, but on the UK account page there is a red banner saying my account has been deactivated. All my listings are search suppressed.
I have the ability to send stock to FBA, but dont wish to do so, as I do not know what will happen - my account has been deactivated so I’d imagine the inventory would just become stranded. I also have money in the account that hasn’t been paid to me for months, so I assume even if I made sales via FBA, the money would just be kept in the aether and not be paid to me.
Seller_esvgLzKXw2YAl
Well it’s only Amazon that can give you those answers.
It’s going to depend on exactly what they have done.
Seller_SITNVuZK87zGK
ahhh - have just seen this - indeed, I think it might be a case of going through managingdirector, then maybe mediation.
I’m unsure how seriously amazon take sending out Age Verified items without this requirement.
Seller_7VbclcPFFRTnc
Presumably as its a legal requirement, quite seriously
Seller_D54vpKUlvgsZf
I dont think it’s a legal requirement, especially for the goods in question. More amazon policy, which is fair enough.
Seller_D54vpKUlvgsZf
Batteries intended for use with vaporisers - i work with dozens of companies in this market and none of them use AVD, i doubt they are all breaking the law, therefore I believe its simply amazon policy to protect their brand image.
For things like knifes etc it makes sense, they came under fire in the media some years ago, and had to combat that.
Can a minor buy any goods on amazon?
Seller_SITNVuZK87zGK
Thats not really the point - AVD is who its delivered TO at the point of delivery - not who ordered it in the first place.
I imagine the issue might be the category on amazon the batteries were listed in? So if they were in rechargeable batteries, it would be OK - but if listed in the e-cigarettes category, amazon are going to assume anything in there requires AVD.
Seller_SITNVuZK87zGK
That suggests your account itself is still valid. What does it say on the Account Information page under Account Status?
Seller_INZJWdPDoSgu8
Hello, Our account has been suspended many times before and its always a nightmare to get it back. Sometimes can take months to be reactivated. Amazon eventually opens it but the last time it took 6 months. I ended using Amazon attorney to deal with them as I had no patience to deal with them anymore. I used the appeal guru, but I guess all are fine. They have different way to deal with the performance team and sometimes they go directly avoiding performance. I suggest you to keep on trying as they will re-open you eventually. I would hate to be in this situation ever again. Amazon can be brutal in this way, the attitude is its my house, my rules. Attorney told me not to put ever again everything in one basket. I am now working on this. Good luck and kind regards
Maja_Amazon
Hello connoisseur_terpenes!
Let me transfer your thread to Account Health Category for better assistance.
Best,
Maja
Seller_u1AdBEcsHujAa
Hello @connoisseur_terpenes,
Thank you for reaching out to the Seller Forums Community.
This is Kavi from Amazon and I’m here to assist you.
From your post, we understand that you need help with Account Deactivation.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of initial performance notification received in your Seller Central at the time of account deactivation.
To gain a clearer understanding of the issue, could you provide detailed information about the issue. This would enable us to review it and offer more comprehensive insights on the matter.
Please follow the steps below:
Go to your Seller Central Account < Performance < Select Performance Notification
Meanwhile, please go to Age Verification on Delivery Related Policy for more details.
Kindly feel free to post on the same thread for any further assistance.
Regards,
Kavi
