Rude Customer Service!
Dear Amazon Support Team,
I am extremely disappointed with the treatment I received from your representative Aqsa during case #16701833741. Aqsa was outright rude, disrespectful, and had the audacity to close the chat while the issue was still unresolved. This level of behavior is completely unacceptable and unprofessional.
I demand immediate action be taken to address this matter. I expect better from Amazon, and this experience has been infuriating.
Rude Customer Service!
Dear Amazon Support Team,
I am extremely disappointed with the treatment I received from your representative Aqsa during case #16701833741. Aqsa was outright rude, disrespectful, and had the audacity to close the chat while the issue was still unresolved. This level of behavior is completely unacceptable and unprofessional.
I demand immediate action be taken to address this matter. I expect better from Amazon, and this experience has been infuriating.
0 replies
Seller_OvL8C4BJWiuS9
Thats laughable...you do know where you are selling, right? It's been getting worse and worse-Amazon doesn't seem to care. I had 2 reps outright lie to me when I had an inquiry from my buyer account.
Seller_4zBzdtgCyS9EI
But....WHY? I mean, what have you seen from Amazon that would level UP your expectations?
Seller_yYmMTCwJZOpvV
if you haven't been cussed at by a rep from amazon when citing amazon policy are you even a amazon seller? And yes i was cussed out i even recorded it bc our phone system records all recordings he called me mother f like 6 times had a good laugh
Here it comes down to your a seller to a platform that has no value for you just have to accept it
Seller_TvaTXH61RRGLO
These "demands" are never working even with regular customer service, however, please note this is not "customer service" it is "seller support" , it is a big difference and you should adjust your attitude if you want to have a long run. If you are used to say anything to customer support, you need to know that if you say something rude here you may be reported. I saw many cases.
Seller_TvaTXH61RRGLO
Thank you for clarifying, I want you to have a clear view of who you are dealing with.
Yes, they expect us to handle everything on our own. They put online tools available and they expect us to resolve all our issues with them. Suppose some issues can't be resolved, bad luck is a calculated loss for them and a bummer for us. But they expect to resolve the bulk of our problems without live support.
Now, regarding seller support, when you open a case or you call to talk with the first ones in line, the ones they can not help you. They just assess the situation and gather information to see if they need to transfer you to somebody who may or may not help you. They can also read you from the support documentation available online if you have not read it yet. These ones are very inflexible they work on points and how many cases they answered. They love to deny cases. In a medium, I have to go back and forth with them 3-5 times before they transfer the case to somebody. If you lose your temper with them, which, you may if you are unexperienced, they may report you and have a ding or even your account closed.
The secret to solving cases is to be persistent, and courteous and give them exactly what they ask for until they finally decide to transfer the case.
