We lost the 'buy box' for all products
Everything is fine with our store performance, but the Buy Box for all products in our store are lost. I am very confused about this, can anyone give me some advice please?
Account Health Rating - 244
Order Defect Rate - 0.46%
Late Shipment Rate - 0%
On-Time Delivery Rate - 98.86%
My Case ID: 16666456471
We lost the 'buy box' for all products
Everything is fine with our store performance, but the Buy Box for all products in our store are lost. I am very confused about this, can anyone give me some advice please?
Account Health Rating - 244
Order Defect Rate - 0.46%
Late Shipment Rate - 0%
On-Time Delivery Rate - 98.86%
My Case ID: 16666456471
0 replies
Seller_Kqv8uRPbtLoCQ
@Sandy_AmazonI hope you can give me some advice, thank you.
Seller_Ha6JyVvDK6Ybs
More like you lost 905 of all sales oh how we love Amazon make place manipulation driving sales to Amazon sold items. The Not Free & Not Fair Marketplace!
Seller_I2VicKYwfCNhg
Your account health rating seems a tad bit low. Was this a sudden drop, or a gradually decline? It could be the culprit.. not sure without knowing more of your metrics.
Seller_3Qs3rgPXjHzk7
I have seen some people say a ODR over .5 can trigger that
Seller_O4i29fpwSrNoR
I think it's algorithm issues, seems to be a smiler situation for us as well
Seller_qMgi7qxvEo7f1
Buy box is total nonsense in the past several weeks.
First Amazon messed up our on time delivery rate. (by not giving ODR protection for USPS packages)
Then the buy box dropped to 0% for a very long time.
My store's all rates are perfect for like 2 months? now, yet the buy box is all over the place. Sometimes up to 65%, then drops to 32%. Makes no sense...
Seller_Ha6JyVvDK6Ybs
Amazons Buy Box Warning to Customers so how do yall feel about what is being told to shoppers. Do you think this is sending customers off platform?
Seller_ZDUFw1qRNIbgB
Don't know if this is related but it's what keeps killing our sales...Amazon is padding the crap out of our transit times...we are well above the 90% OTDR yet they're showing our items won't be delivered until Dec 4-6 or in some areas 4-9!! that's 10-12 shipping days or more, we have our transit time for these areas set at 2-4 days with 1 day handling...and according to our dashboard they are only supposed to be adding .8 days so there's an extra 8 days being added!!!! this causes a loss of the buy box, I'm guessing to drive more sales to FBA listings, if you're seeing drastic drop in sales I would check this out...go to your listings and change the ship zip codes to other areas and see what the delivery estimate is that buyers see, this could be why you're losing all the buy boxes
Michelle_Amazon
Hello @Seller_Kqv8uRPbtLoCQ,
Thanks for reaching out. I see that the Featured Offer team has reviewed your account in your case and you have been given a reply.
Wishing you the best in your sales!
Michelle
