bad review for my product
Is there a way to combat a bad review? A person left me a bad review (I'm just starting out and that affects my score a lot since I only had 2 additional reviews)
I take into account that my product is of good quality, I feel that it was an attack to lower the price, I raised it again and I did not have any more returns
The problem is that they don't delete it, even though it doesn't comply with the Community Guidelines.
( What's not allowed
Seller, order, or shipping feedback
We don't allow reviews or questions and answers that focus on:
Sellers and the Customer Service they provide
Ordering issues and returns
Shipping packaging
Product condition and damage
Shipping cost and speed )
And the comment he talks about is that it broke, clearly he did not look at the maximum weight and according to Amazon a comment like that is not allowed
What could I do or what do you recommend?
bad review for my product
Is there a way to combat a bad review? A person left me a bad review (I'm just starting out and that affects my score a lot since I only had 2 additional reviews)
I take into account that my product is of good quality, I feel that it was an attack to lower the price, I raised it again and I did not have any more returns
The problem is that they don't delete it, even though it doesn't comply with the Community Guidelines.
( What's not allowed
Seller, order, or shipping feedback
We don't allow reviews or questions and answers that focus on:
Sellers and the Customer Service they provide
Ordering issues and returns
Shipping packaging
Product condition and damage
Shipping cost and speed )
And the comment he talks about is that it broke, clearly he did not look at the maximum weight and according to Amazon a comment like that is not allowed
What could I do or what do you recommend?
0 replies
Seller_0rXAME9V4LQSx
First this is a product review not seller feedback. You have them confused. It doesn't qualify for removal because it is not feedback. It is an "accurate" review of the customers experience. You will have to sell more and hope for reviews to counteract it. As is having 3 reviews on a product that hit the market 6 months ago is really good.
Seller_Hi7wbO2Kbo6bl
You are confused about something or other -- nothing about that review is not allowed.
In general about product review -- sellers are not allowed to contact buyers regarding product review for any reason, with the sole exception coming through brand registry. And then only if Amazon supplies a link and the message will be an Amazon message, not something the seller creates.
Amazon does not remove product reviews unless they have their own reasons for doing so. Never in response to seller.
Danny_Amazon
Hey there @Seller_NqWxX9jWHSRqx- appreciate you looking to the forums for some guidance on this.
I'll chime in here to apologize you did receive a negative review, but based on our product review guidelines, there wouldn't be any offending content in this review, since it does focus on the customer's experience with the product.
If you believe the review may be abusive, you can follow these directions to report it, though.
Thanks again for posting, and please do let me know if I can help answer any other questions on this.
