Trying to submit invoices from my distributor for Marvel Products but it is a no reply email
I've been selling Marvel products on Amazon for some time and recently received the following message:
"To continue selling MARVEL products on Amazon, respond to this message and provide all the requested information and documents for the specified listings: - It is a no-reply email. -- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days that show a quantity of items of at least 100. You may remove pricing information, but the rest of the document must be visible."
I exclusively order from an authorized distributor and have numerous invoices featuring Marvel products. However, I am unable to reply to the email with my invoices as instructed. I opened a case, which was then transferred to another department (case number: 17300061211).
I've done all that I can on my end and am hoping for positive news soon. Has anyone else experienced a similar issue?
Trying to submit invoices from my distributor for Marvel Products but it is a no reply email
I've been selling Marvel products on Amazon for some time and recently received the following message:
"To continue selling MARVEL products on Amazon, respond to this message and provide all the requested information and documents for the specified listings: - It is a no-reply email. -- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days that show a quantity of items of at least 100. You may remove pricing information, but the rest of the document must be visible."
I exclusively order from an authorized distributor and have numerous invoices featuring Marvel products. However, I am unable to reply to the email with my invoices as instructed. I opened a case, which was then transferred to another department (case number: 17300061211).
I've done all that I can on my end and am hoping for positive news soon. Has anyone else experienced a similar issue?
0 replies
Seller_ev8lnXJfqOSJX
I've gotten the same email and opened a case also.
Seller_qTJiCxRI8PpIZ
I got one this morning. I wasn't surprised. I know Marvel is picky about who they let sell their products, I assume if you prove you are authorized you may be able to get away with it but I wouldn't hold my breath.
Seller_Q1zWpNLmGQka1
Yep. Same thing happened to me. I replied to the email as instructed ONLY for the email to be kicked back to me stating its a no-reply email address and gave links that applies to Amazon CUSTOMERS. I had to open up a case instead. Wishing you luck, but I already know what the goal is..
Seller_kBkPufq21Ge67
Yes, having the same issue and posted about it. The email says to reply to it, but the email is from "no-reply@amazon.com" which doesn't accept email.
I created a case and spoke with Seller Help who referred me to Account Health who referred me back to Seller Help. I actually attached all of my invoices to the case I created to contact Seller Help so Account Health said they would forward that case with all documentation to Seller Help.
After that, another seller (who I am very thankful for) pointed out that you can re-submit your seller application by going to your inventory section, then, on the right side, clicking on the option to edit the product. A screen will appear telling you that you need approval. From there, you can once again go through the brand acceptance process.
I'm hoping between the two, it resolves the issue.
Michelle_Amazon
Hello @Seller_BblfeyBB8m266 @Seller_ev8lnXJfqOSJX @Seller_qTJiCxRI8PpIZ @Seller_Q1zWpNLmGQka1 @Seller_kBkPufq21Ge67,
Thanks for posting to the Forums. I am sorry that the email you received did not provide a path to request approval. Amazon requires approval to sell in many categories, brands, and products and in some instances restrictions and policies change. While you may have been approved in the past, as the Amazon catalog grows, we continuously make new determinations on which products should be restricted, which is based on a number of factors. Amazon does this to ensure authenticity and customer satisfaction.
For this reason, you may be required to gain approval to sell certain products. You can see if there's an option to apply to sell through Seller Central, going to Catalog>Add a Product. Next, find the ASIN you would like to sell and then apply to sell if there is an option.
You will find more details about this using the resources below:
Products that require approval
Invoice requirements for when you apply to sell
Regards,
Michelle
Seller_JxGBh45c1NGew
Same boat with Marvel and many many other major brands we have been selling for years. This is Amazon's dirty way of kicking 3rd party sellers off the platform. It is so ridiculous the way they are going about it by making us resubmit invoices to a no reply email. Instead of making us waste our time, simply state that these brands are now permanently gated.
We have shifted to other platforms; Amazon is on the way down and out. Very dismal sales this year, worst I have ever seen in 5+ years and constant issues. Not to mention all time high return and fraud rates.
Best of Luck
Seller_qgkaa9vNYZ46q
Welcome to amzn zero customer service. I'm surprised you didn't get 10 canned email responses with no helpful info inside. Leave this platform asap, I did and have been much happier since. No more random emails saying my account could be shut down, no more random "account verifications" cause our bots are poorly written. No more lost inventory check ins and waiting MONTHS to have the item be checked in or actually lost. No more fake scam returns or "my item wasn't delivered" bs. Oh, your item is priced too high so you can't have the buy box, so we'll glad steal it from you since we can source it cheaper and screw you over, thnx. I hope there's massive class action lawsuits that payout, it's mainly why I stick around. This platform is total sh*t and they just don't care.
