Customer returns an item after 10 months
The customer requested a refund after 10 months from the original purchase date, which significantly exceeds the eligible return period. Despite this, Amazon issued the refund. The disposition of the returned item is appearing as defective whereas a Brand-New item was shipped to the customer.
The item in question is a Wi-Fi router, and it should not have taken this long for the customer to identify any defects.
How is it fair? What recourse is available?
Customer returns an item after 10 months
The customer requested a refund after 10 months from the original purchase date, which significantly exceeds the eligible return period. Despite this, Amazon issued the refund. The disposition of the returned item is appearing as defective whereas a Brand-New item was shipped to the customer.
The item in question is a Wi-Fi router, and it should not have taken this long for the customer to identify any defects.
How is it fair? What recourse is available?
0 replies
Seller_NbYSGJ8Tehgbv
That is hilarious.
There is no recourse. Amazon is not a place for fairness.
I would just move on. If you I were to get too many customers like this I would rethink using FBA...as that allows you to control returns.
Try to keep you return percentage under 3% of your total sales.
Quincy_Amazon
Hello @Seller_kJHqGIrg0sCZ4
Thank you for posting your inquiry to the Forums.
For clarification, was the order refunded by Amazon via Refund at First Scan? If so, you can file a SAFE-T Claim for reimbursement.
If it was not part of refund at first scan, I would suggest opening a case with our Support team for additional assistance. If you still need assistance, please feel free to provide the case ID to this thread and I can take a look.
Regards,
Quincy_Amazon
