Replacements!!!
Hello everyone,
so these replacement orders suck bad especially when you know the product was brand new and functional. I was wondering how everyone handles these. I was told by amazon that they have 45 days to return the product and in that time they dont have to prove that anything was ever wrong with it. They also get 45 days to use it ,break it, etc. I was reaching out because I get nowhere with the help center except that I have to wait the 45 days to get it back. Has anyone successfully disputed these when they know there was no reason for a replacement etc
Replacements!!!
Hello everyone,
so these replacement orders suck bad especially when you know the product was brand new and functional. I was wondering how everyone handles these. I was told by amazon that they have 45 days to return the product and in that time they dont have to prove that anything was ever wrong with it. They also get 45 days to use it ,break it, etc. I was reaching out because I get nowhere with the help center except that I have to wait the 45 days to get it back. Has anyone successfully disputed these when they know there was no reason for a replacement etc
0 replies
TaylorR_Amazon
Hey @Seller_mdmBbmUSQeKJB, the report should indicate the replacement reason. Can you tell me what they selected?
You can check the status of a return by following these steps:
- Select Orders from the Seller Central dropdown menu, and then click Manage Returns.
- Select the order in question, or enter the Order ID and then click Search.
- Click the More information dropdown to find the return tracking information of the original order.
Replacements for seller-fulfilled returns are automatically offered as part of the Prepaid return label program, however you can request exemptions from prepaid return labels only for SKUs that are High Price Items: High-valued items (price exceeding $100) that need special shipping (for example, items that require special shipping insurance).
TaylorR_Amazon
Hey @Seller_mdmBbmUSQeKJB, I didn't catch the FBA tag on your original post - my apologies!
Review the FBA customer returns/replacements policy and the FBA inventory reimbursement policy: Customer return claims: Amazon does not accept responsibility and will not reimburse you for returned items that are damaged by a customer.
That being said, you are welcome to submit a claim via the page linked.
Seller_n0NYD2TEglKfm
@Seller_mdmBbmUSQeKJB Just checking in to see if you got anywhere with this? We weren't able to get a straight answer from anyone
