Discrepancy in Box Weight / Box Over Weight
Hi,
My Supplier sent a shipment of 5 boxes. Unfortunately he excided to maximum box limit which I didn't know. 3 Boxes of shipment exceeded weight about 2.5 lbs each. After receiving shipment by Amazon ( due to over weight ), Amazon have placed all of my inventory in stranded inventory. Now I am able to pay extra charges or fees because it cause trouble to them.
So, I now need a pathway how to resolve this issue?
Regards,
Discrepancy in Box Weight / Box Over Weight
Hi,
My Supplier sent a shipment of 5 boxes. Unfortunately he excided to maximum box limit which I didn't know. 3 Boxes of shipment exceeded weight about 2.5 lbs each. After receiving shipment by Amazon ( due to over weight ), Amazon have placed all of my inventory in stranded inventory. Now I am able to pay extra charges or fees because it cause trouble to them.
So, I now need a pathway how to resolve this issue?
Regards,
0 replies
LeviDylan_Amazon
Hello @Seller_bdAYf6rKUsaSa,
Thank you for posting on the Forums.
I see that you have concerns with shipping issues and how to resolve stranded inventory.
So that I am able to assist you the best, I am engaging a Community Manager to review this further for you. If you have any associated case ID's, please include them here, so we can take a look.
If you have any additional questions, please reach back out. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Roberto_Amazon
Hello! @Seller_bdAYf6rKUsaSa
Thank you for bringing this matter into our attention, I have reviewed the issue you reported and confirmed it was handled correctly. Our FBA team contacted you regarding your dispute via Case: 15660803751. (Refer to that case for details on the receiving issue)
If you wish to appeal the unplanned service fees, please raise a dispute in the problems tab under Shipment summary.
Shipment Performance dashboard
I noticed you created a second thread to report that you are also having issues with access to your account. This is unrelated to the shipment issue, your account was deactivated due to inactivity and requires additional verification, please follow the Reactivate Account workflow under your account info in Seller Central.
Please create one post per discussion so we do not duplicate investigation and escalation processes. Creating multiple posts may further delay and complicate the investigation.
Regards,
Roberto
