Hi Sakura,

I appreciate your continued efforts and commitment in supporting the seller community after analyzing the forum.. but I feel compelled to address something that goes beyond just cancellations. The challenges sellers face with fraudulent returns, theft by ATS staff, and excessive deductions are issues that we can no longer stay silent about.

When I tried to bring up these concerns before, who was in a position of authority within Amazon at the time, made it clear that there could be consequences for sharing such insights while enjoying the citizen privilege's & freedom of expression within the company Amazon offers. I was warned about potential penalties, but let me ask this: Is it fair to silence sellers for speaking out about the very real issues that are impacting their businesses?

Requesting you to check our Safe T claim data, how more than 97% of claims are due to product thefts- by analyzing the submitted documents and proofs it clearly shows its from ATS.. if you find that any approved claim is without proper documents/proofs or is wrong, please let me know.

Can My Claims Be Dismissed as False?

Some might argue that my concerns could be exaggerated or even false. After all, sellers don't have access to all the internal metrics that Amazon does. But the Amazon Seller Community itself is filled with similar complaints—about fraudulent returns, empty boxes received, and internal theft by ATS staff. These posts aren’t isolated. They come from sellers across the platform who are grappling with the same issues. If Amazon really wants to address this problem, the data is there for them to analyze:

Community Posts are full of stories from sellers who face financial devastation from constant deductions, false return claims, and theft which you can't see anywhere else.

Amazon can easily examine seller account details to get a broad view of the problem. They have access to metrics like seller profitability, order return rates, and complaints about missing or used products. These insights would reveal how many sellers are struggling to stay afloat.

How many sellers are realistically able to maintain even a 5% profit margin? Given the layers of deductions, fines, and the growing issue of theft, I suspect the percentage of profitable sellers is far lower than Amazon would like to admit.

ATS Staff: Direct Hand in Internal Theft and Fraudulent Returns

ATS staff play a significant role in many of the thefts and fraudulent returns. These aren’t isolated incidents—they occur regularly, putting sellers at a continuous disadvantage. When a product is stolen, sellers are hit with a double penalty—losing the product and being charged for returns through SCRR (Seller Controllable Return Rate) fines, even rejection of Safe T claims due to limits. This happens despite no fault of their own, as ATS staff handle the products during returns.

Why Proper Enforcement Could Solve These Issues?

If Amazon properly implemented its own return policy, we could significantly reduce the number of fraudulent returns:

" By strictly adhering to the policy that only unused products in their original condition can be returned, and empowering ATS to deny returns that don’t meet these criteria, sellers would no longer bear the financial burden of fraudulent returns.

After accepting a returned product and issuing a refund, collection of all amazon charges from selling price, if the return product is found to be wrong, used, or different from what was listed on the platform, ATS should be held accountable ".

Additionally, greater transparency and tracking of ATS staff could help mitigate internal theft by "product return confirmation OTP on ATS staffs mobile while collect the return- But this will not work for the orders placed intentionally to commit the theft from their friends/relatives phones . Amazon already has the infrastructure in place to monitor employee activities and prevent theft, so enforcing stricter oversight could drastically reduce these losses."

Why It’s Time for Amazon to Take Action- The fact is, who's going to tie the bell on the cats for the sellers? Is it better to swim along with the waves and complete the tenure instead of highlighting the core issues to their higher authorities?"

Instead of threatening sellers like myself for raising these concerns, wouldn’t it be more productive to:

Examine the broader data to see how many sellers are facing these exactly same issues?

Start enforcing the policies strictly Amazon already has in place regarding return conditions and internal theft prevention?

If Amazon is genuinely committed to supporting sellers, it’s time to acknowledge these problems, analyze the data, and take action.

I don't think any community managers/staffs of Amazon can threaten , if analyze the issues posted here on community, as a seller am confident that sellers can connect with managingdirector@amazon.com, andy@amazon.com, seller-performance-policy@amazon.com , along with secy @cci.gov.in to escalate these concerns and provide all the necessary details.

"While some might consider my points debatable, the facts are laid bare for anyone willing to look at the seller community feedback and profitability data. These issues are not anecdotal; they are a widespread problem. And as sellers, we deserve transparency, fairness, and above all, protection from the very system we’re part of."

Well, regarding "What are your secret weapons ?"

There’s a limit to what we can endure...,

Thank you once again for creating a platform for discussion. I hope this opens up a more meaningful dialogue.

Thanks/