Denied Reimbursement Despite Signed Proof of Delivery – Warehouse loss
I am writing this post with a heavy heart, seeking support and guidance from this vibrant community. I have encountered a frustrating situation with Amazon's reimbursement policy. I mentioned this in my last post.
Recently, I submitted a reimbursement claim for a shipment that was partially lost in Amazon's warehouse. To support my claim, I provided Amazon with a signed Bill of Lading (BOL) from their warehouse, which confirmed delivery to Amazon's fulfillment center. Additionally, I submitted a screenshot of the expected quantity from the AMAZON Carrier Central system.
Despite having this signed proof of delivery, Amazon denied my reimbursement claim, stating that they did not receive all the expected units as required by the FBA inventory reimbursement policy. They further mentioned that the BOL only confirms delivery at their fulfillment center and not the exact items and quantities stated in our shipping plan.
This response leaves me utterly confused and disappointed. The signature on the BOL is a crucial acknowledgment from Amazon's warehouse that they have received the goods. It is not just a mere delivery confirmation but a verification of the goods' quantity and condition upon arrival.
I cannot fathom why Amazon would sign the BOL if they did not conduct a basic verification of the goods. Is Amazon's signing process so casual that it doesn't require any confirmation of the received quantity? If so, what is the purpose of having a signed BOL in place? Could an empty truck also receive the same signed confirmation?
Furthermore, I would like to inquire which document can prove that the goods were delivered in full to Amazon's warehouse. When my logistics provider asks me what documents I need, and I can only say “I don't know too”. Because I am unsure which document is required. Of course I asked Amazon Seller Services this question, but they never answered.
In the case, when I asked these questions I mentioned above, only a minute later, I received a copy-and-paste response with no punctuation changes. I wonder if they even read my reply. Whatever I send after that, it's the same response, Ultra-efficient one-minute response. I think they forcibly closed the case.
And now I'm at a dead end.I would greatly appreciate any support and guidance from this community.
Denied Reimbursement Despite Signed Proof of Delivery – Warehouse loss
I am writing this post with a heavy heart, seeking support and guidance from this vibrant community. I have encountered a frustrating situation with Amazon's reimbursement policy. I mentioned this in my last post.
Recently, I submitted a reimbursement claim for a shipment that was partially lost in Amazon's warehouse. To support my claim, I provided Amazon with a signed Bill of Lading (BOL) from their warehouse, which confirmed delivery to Amazon's fulfillment center. Additionally, I submitted a screenshot of the expected quantity from the AMAZON Carrier Central system.
Despite having this signed proof of delivery, Amazon denied my reimbursement claim, stating that they did not receive all the expected units as required by the FBA inventory reimbursement policy. They further mentioned that the BOL only confirms delivery at their fulfillment center and not the exact items and quantities stated in our shipping plan.
This response leaves me utterly confused and disappointed. The signature on the BOL is a crucial acknowledgment from Amazon's warehouse that they have received the goods. It is not just a mere delivery confirmation but a verification of the goods' quantity and condition upon arrival.
I cannot fathom why Amazon would sign the BOL if they did not conduct a basic verification of the goods. Is Amazon's signing process so casual that it doesn't require any confirmation of the received quantity? If so, what is the purpose of having a signed BOL in place? Could an empty truck also receive the same signed confirmation?
Furthermore, I would like to inquire which document can prove that the goods were delivered in full to Amazon's warehouse. When my logistics provider asks me what documents I need, and I can only say “I don't know too”. Because I am unsure which document is required. Of course I asked Amazon Seller Services this question, but they never answered.
In the case, when I asked these questions I mentioned above, only a minute later, I received a copy-and-paste response with no punctuation changes. I wonder if they even read my reply. Whatever I send after that, it's the same response, Ultra-efficient one-minute response. I think they forcibly closed the case.
And now I'm at a dead end.I would greatly appreciate any support and guidance from this community.
21 replies
Seller_CW0P5hgbsiqWX
Are you sure that you are caught up in the Signature scam? Having a signed proof of delivery is not good enough for Amazon. Most likely you have experienced a scam.
If the signature is not the name of the actual exact name of the addressee, Amazon will not accept it. Scamming buyers know this so they want someone else in the house to sign for the item. Then they call customer support and say they have no idea who that signature belongs to, and CS refunds on the spot. When you file a claim, Amazon sides with the buyer who does not know who signed for the item.
TaylorR_Amazon
Hi @Seller_TdZQKOg6rHQe9, I appreciate such a well thought out post. I'm sorry you're dealing with this. Would you like me to take another look at the shipment? What is the case ID you opened with Seller Support?
Seller_7ImftsTg48Kfq
And you're quickly learning, AMAZON doesnt give a F. Is why I stopped sending anything to their warehouse. After getting screwed over time and time again, I had enough.
Seller_g8TazGqVjFzhA
I have spent roughly 35 hours trying to get Amazon to fix my inventory levels and they are in no hurry. They checked in 100% of the expected amounts, but then 100 of them disappeared. Someone also decided to steal four of the items from the bin in the warehouse. One month and 35 hours of my time later, nothing is fixed.
Here I am paying storage fees for one item showing out of stock, although Amazon is in no rush to fix their problems. I'm new at drop shipping, but the two months I've been here have been a nightmare getting anything accomplished with their support.
I wish I had wonderful news and could tell you they'll fix it, but more than likely you will just be out of your hard-earned money and never get it fixed. Once I make up my initial investment into drop-shipping, then I'll decide if I'm going to continue. 100% of the decision is based on Amazon's poor service.
Seller_8sP6ffckcRn6v
Are you the manufacturer of the lost items or you are only the seller?
The process of filling an official claim is different in each scenario.
Seller_XTEkrSVxzujH9
I think the warehouse signed the BOL but did not count the units at the time. They probably counted it later and found a discrepancy and thats why Amazon is reporting a shortage in the quantity received.
