🚚 Missing Easy Ship Pickup? Here's Your Express Solution Guide!
Dear Sellers,
We've noticed many of you reaching out on the Forums about Easy Ship pickup issues. While we value your forum participation, today let's explore the fastest way to resolve pickup-related concerns through the proper support channel!
🎯 When to Use This Process:
- Missed pickup investigations
- Incorrect order status queries
- Order cancellation fee reconciliation
- Pickup timing discrepancies
⚡ Quick Resolution Path:
- Log into Seller Central
- Click on 'Help' (top right corner)
- Select 'Get Support'
- Choose topic: "Investigate Easy Ship pickup issues"
📝 Pro Tips for Faster Resolution:
- Include complete Order ID
- Mention scheduled pickup date and time
- Specify if any previous attempts were made
- Add details about availability during pickup window
- Share any communication received from delivery partners
❓ Let's Discuss:
• What's your experience with Easy Ship pickups?
• Share your tips for successful pickups!
9 replies
Seller_29lwYJUDH3adP
Hi Team
Our 5 orders have been cancelled due to non-pickup. The pick-up boy calls but does not come for pick-up. I have been trying for 1 week to connect with the pick-up team but no one is connecting, we have just started an account on Amazon and the first impression is so bad, even the pickup from Amazon is not done on time
Seller_UwgZAvl3EIcp0
Its my first order. The pickup was scheduled on 13th Jan 2025 but still not picked. The courier boy called once and assured to pick up by evening but I am still waiting for pickup.
Seller_rO7yzUuHyG8Rm
Hi,
I’ve been waiting for a resolution on Case ID: 10538902992 regarding a removal order issue since October. The internal team has a minimum response time of 3 days, but I still haven’t received any meaningful updates despite multiple follow-ups.
Can someone from Amazon help prioritize this case? It’s affecting my ability to manage my inventory effectively.
Seller_wCXjggG5E431a
Here, pickup person is coming for pickup very early ie, between 12 and 1 for the slot 2.15 to 4 pm. When we receive rush orders after the pickup and before 1.30pm are not pickedup. We have to ultimately begging the delivery person to come for pickup. They are insisting us to handover the package to the nearby place. It has been our regular practive by the pickup person. There is no proper solution for the problem from Amazon. We keep on sending mails. It would be grateful if we get some solution
