Lost buy box eligibility for ALL SKUs, asking for help! Please!
I lost buy box eligibility for all skus even though my account has NO order deficits, and perfect rating. I was on the phone with seller support for 27 minutes with zero understanding on their part [CASE 17362218701] and with two different reps. Can someone please help me?
I've been an Amazon seller her for over twenty five years with no issues, No Policy problems, ODR 0% Negative Feedback 0% Late Shipment 0% 100% Valid tracking 97% On Time Delivery my sales velocity has been high until yesterday when my buy box eligibility went Poof! Can one of the Mods please look into this matter? I can't get any results through seller support.
@Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Roberto_Amazon @Josh_Amazon
7 replies
Nano_Amazon
Hello @Seller_VbNqQ1iSuPzx7
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Nano_Amazon
Hello @Seller_VbNqQ1iSuPzx7
I notice that our escalations team is actively addressing this issue in the case number 17486788901 . Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
Seller_VbNqQ1iSuPzx7
Wow, I guess the Amazon forum has now turned into a black hole. No answers, nothing. It's now been a month with no follow up reply. Can someone please help me?
